Sears Reviews and Complaints ^{All Reviews}

User comment:

I called last Friday with a complaint regarding the purchase of a sony high definition camcorder.Two managers in the electronics division had agreed to hold a camcorder which was on closeout for me.The original price was 995.00.It was reduced to 649.00 on closout plus a 10% discount for shelf display.They had wrapped it up and placed my name and two phone numbers to call if there was any problem.Vicki,the present manager and the previous manager of electronics had agreed to hold this for me,even though they both said it was not store policy I have been a good customer,buying a sony a-100 camera with extra attachments,and a computer online from sears .I buy only sony products and enjoy supporting sears.Mosy all of the clerks on the floor know me by name.I am a totally disabled senior citizen and a past min ister and correction officer for N.Y.S.I relay didn't have the extra money to spend but I beleive in what President Obama has stated about making purchases to help the economy.I felt especially so about sears.I had also asked them to call me when this item went on closeout but they had not.So when I went in the store and saw it on closeout,I asked if they could hold it for me until I got enouch money and they promised they would.Bout the last week in Feb.I went to the store and told a store clerk I would be buying it on the 5th. or 6th.of March.He told me they were not supposed to hold items like that but I had heard that many times before.I think maybe he even wanted to buy it himself.I went to the stor on the 6th. and a clerk by the name of Mike said"Oh I think we alreadey sold that two or three days ago,as a matter of fact I think it was vicki who solad it.It was on the shelf for two or three days.I know this is not true,because I had taken my grandson in the store to let him see it.If it had been on the shelf,which I had personally checked and it was not,I would have bought it immediately.Mike said he could go and ask Vicki but he kept stalling around,saying"I think they already sold it.I felt he was just putting me off as he said it with little to no conviction.Having been a minister and correction officer I have a pretty good sense of character,and can see when somone is not being a 100% upfront with me.Mike kept hesitating to go so Vicki.FinaLLY,AFTER ABOUT 45 MINUTES HE WENT IN THE back to speak with her.He came out about fifteen minutes later,far longer than it should have taken,and told me she had sold it.She refuased to come out to speak with me about it.I had wanted to buy this camera to take asttrophotography photos with my seven inch telescope.Now it was gone.I was completely disheartened.I suffer from severe heart problems,arthritis,degenerative spine disease and depression.I take about twent prescriptions a day jsut to stay alive and function.I had a TIA just on Jan.31st. and all this stress has not helped my health at all.I feel totally let down by sears.This was the one camera I felt would take excellent photos of Saturn which was at it's largets size on the 10th.of March for the rest of the month.I had to go to Buffalo,N.Y last Friday and went to sears to see if there might be a possibility they might have a camera like the one I wanted.The store clerk came out to assist me.His name was Mike S.Imagine my elation when he finally located a camera like the one I had lost.What are the odds?About one in a million.He got it out form under the counter.The Model #isHDR-SR5,stcok#56089.The price was marked on the box at 995.00but just below it in ink was marked was,995,now 479.00I asked Mike if it was on sale;which according to the figures it would seem to mean just that.He took it in the back to ask the store manager.Mike came back and said'No,that means it was on sale,but it is not now."How could it be any clearer.If it says,was995.now 479 I would take it to mean just that.Apparently not.How many times can I be so dissapointed and let down by sears? IMike told me he would mask his regular manager on Tuesday if he could put it back on sale,and would call me Tuesday night if he could.He didn't call me so I guess the answer is no.I don't feel it's at all fair to see a price marked was such and such and is now such and such and not be able to purchase it for that.I would still be paying over a hundred dollars more for it with tax,plus the 10% discount not allowed for a shelf display model But if I could purchase it for 749 plus tax I could still afford it and I would be exteremly happy with sears.I would also eventualy purchas a 40 inch sony model hd tv from sears to use the camera on and in conjunction with my satrophotography.That would really make some show for me,while at the same time supporting sears in this tough economic time we are in I told Miek,maybe you could give me a gift certificate to make up for the difference in sale price versus the regular price.He said he doubted it,but all I can do is ask.I'd rather shop at sears even if prices are just a bit higher than walmart,because I support the theory of buying American made.I am really asking for your help at this point,or if you can't;perhaps you can find one at one of your other stores that is presently on sale.Mike said,I could pay the 995 and get a rebate if the camera were put back on sale.I just can't come up with that extra 250 dollars right now.The store in Buffalo is located in the Galleria Mall and I would certainly appreicate any help you might be able to offer to me at this time.By the way,The manager at Sears,in the Lakewood,N.Y.mall,never called me back within the 48 hour time frame which the service person I talked to last week,said he would have.Sincerely Yours Rev.Harold T.Armstrong,Ret.

« Go back to the company page

How It Works

Some of the businesses using MeasuredUp

ADVERTISEMENT