Sears Consumer Complaints All Reviews

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Sears Reviews

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  • Kenmore Elite Drip Coffeemaker



    The water tank of this coffeemaker leaks all over my counter. It has a 5 year guarantee and is only 1 year old. I have called over and over again to sears phone #855-433-7899 and you must always leave a message. I do not have a cell phone so of course they return the call when I am not home. This has been going on for days. I call at 8:30am when they open and you get the same tape leave a message. I will never buy a Kenmore product again. More...
    (Miscellaneous)
    SambaCat's Picture   SambaCat    0 Comments   Comments
  • SEARS AUTO CENTER-BOISE IDAHO



    I WENT TO SEARS FOR AN OIL CHANGE- AS SUGGESTED- OTHER WORK WAS PERFORMED AND MY AC WAS BROKE- WITH A WRITTEN STATEMENT FROM THE MANAGER THAT THEY WERE AT FAULT- THEY MANAGED TO ASK ME AND THREE YOUND CHILDREN TO STAY IN THE CAR WHILE THEY WOULD TROUBLESHOOT WHAT THEY DID- AS IT WAS PROBABLY A QUICK FIX-THE HEATER WAS BLOWING HOT AIR AND COUDN'T BE TURNED OFF AND IT WAS OVER 100 DEGREE OUT- THEY ALL "FORGOT" ABOUT TROUBLING SHOOTING AND LEFT US LIKE THIS FOR OVER THIRTY MINUTES. WHEN I GOT OUT OF THE CAR TO INQUIRE THE MANAGER WAS WORKING INSIDE AND SUGGESTED HE WOULD GET... More...
    (Repair Services)
    AMBERPEARSON's Picture   AMBERPEARSON    0 Comments   Comments
  • RIP OFF / SCAM



    First of all I want you to know that I have been purchasing from sears for over 40 years. This last event was mine blowing. On or about July 10, 2017, I phoned sears to schedule a repair to a washing machine ( Kenmore - Energy Star - High Efficiency - Low Water), which I purchased in September, 2016. My first service tech stud me up. So I had to reschedule to July 31, 2017. Upon his arrival and review of the machine I was told it was the start switch, and it would cost me over $500.00, to be repaired. I was stunned beyond belief! After hearing my complaint regarding the fact that the... More...
    (Repair Services)
    linda2016's Picture   linda2016    0 Comments   Comments
  • No delivery , bad customer service



    I ordered a whirlpool washer yesterday online. Showed it was in stock and would be delivered next day. Got an automated call that it would be delivered between 8:30 and 10:30 am. They texted me a tracking app. Every time I checked it the time was moved up. I called at noon was told it would definitely be here today. Tracking just stopped then. Called customer service ( I use that term loosely) and after being put on hold was told that it needed to be rescheduled . Soonest would be 5 days later!!!!!!! Oh no you didn't!!!!!!!! Of course C S has no explanation why! I am usually calm and... More...
    (Delivery Services)
    barbtheb's Picture   barbtheb    0 Comments   Comments
  • Delivery of air conditioner if I ever get it.



    I have always been a sears buyer and an associate for 8 years. Now I purchased a window air conditioner from Eastland Sears from a very nice associate. They set up 2 appointments with me. The problem is that I have to answer the phone or they cancel. I have told them that I work 3rd shift and I am sleeping and to just come and knock on my door but they won't do that. I spoke with a nasty lady who said I had to answer the phone. She would not give me the supervisor. How do I ever get my air conditioners installed? Sears was never this way. My phone number is 614-441-3181. More...
    (Delivery Services)
    Kwilson's Picture   Kwilson    0 Comments   Comments
  • Sears Stove no good defective



    I have been waiting for almost 2 months to get rid of this stove and upgrade it for a new one was under 30 days when I first made the call to request a new one. I keep getting the run around from everyone I call. They tell me there processing the order asked me for my credit number 2 times and as Im writing this email have been on hold for 36 minutes. My order # is 844977441. Can you please help me before I make a complaint with the BBB. My email is madelinevaldez57@yahoo.com 626 488-7850 i More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    brianna08's Picture   brianna08    0 Comments   Comments
  • Sears Customer Service



    There was a time when the name Sears was highly regarded for honesty, quality, excellent customer service. Sadly, those days are long gone. The treatment of your loyal customers tells me that you do not care if you go out of business. All I need is to have my riding lawn mower serviced. I have been openly lied to and given the run-around, and still with no resolution. My mower is under warranty but it will be expiring soon. If they wait long enough I will have no warranty left and they can just tell me I am out of luck. I have been calling for weeks, been on the phone for hours (three... More...
    (Miscellaneous)
    bisonjump's Picture   bisonjump    0 Comments   Comments
  • service tech scheduled, no show no record



    On 5/15/2017, thru the Sears website, I placed a complaint re shoddy service, Nathan, with listed ph.# of 800-479-6351 replied and set a time of service of 5/17/2017 0800-1200. I stayed home, no calls, no arrival. I called the # and was notified that there was no scheduled appt. with the # I provided (303-941-7671), therefore no appt. showed. ALL OF THE PREVIOUS TRANSACTIONS WITH NATHAN WERE PER E-MAIL (which I can forward) SO THE FAILURE TO COMMUNICATE PROPERLY WERE AT SEARS SERVICE. Subsequent calls and communications indicated overseas customer reps who were clueless about what they had... More...
    (Repair Services)
    maxwin's Picture   maxwin    0 Comments   Comments
  • Sears broken dryer and rude employees



    I am very upset and have never been treated by any company how Sears treats their customers. I had a service appointment for today 5/3/17 from 7-11 am. I received 2 text from sears saying that my technician was on his way at 7:01am. At 9:30 he still did not show and my husband called in and was told that he is on his way and will be at our home by 10:00am. At 11:30 he still did not show so my husband called again and was told it was cancelled for today as he had a family emergency. We have been told this in the past on 2 other calls for different issues hat he had a family emergency. So I... More...
    (Repair Services)
    Sandan's Picture   Sandan    0 Comments   Comments
  • Sears is losing Billions of dollars



    I purchased a microwave from Sears store in Fair Oaks Mall, Fairfax VA. I returned it a few weeks later and purchased a $500+ Microwave with 5 Year Warranty for a big home remodeling project. They said it would be shipped to me within 30 days. I never received the Microwave, so I went into the store week after week to get a refund. They have the misdirection down to an art. They said I would receive a refund, then said I would receive a check in the mail another month went by and nothing. So I disputed it with my Credit Card company. Sears spent a lot of time trying to prove that I have... More...
    (Shopping, Chain Stores)
    shartwic's Picture   shartwic    0 Comments   Comments
  • Tv arrived With a Cracked Screen



    After waiting over 2 weeks for the tv to arrive ,it arrived with a cracked screen..This was suppose to be for my wife for her birthday this May 7th.I purchased it online from Sears on April 15th,told it was shipped and arrival would be April 21st.Never heard a word about its delay ..called them and customer service said it hadn't been shipped and that Sears hadn't paid the Vendor so it was delayed...assured it would arrive this week. We waited .arrived today and it has a huge cracked screen and scuff marks on the back .the outer screen wasn't even flush to the tv itself.I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Curtin1956's Picture   Curtin1956    0 Comments   Comments
  • Do not honor a clear cut lifetime warranty



    I have taken my Machine apart for repair, And noticed that the Stainless steel drum is corroded to the point of collapsing and then it will flood my house. The warranty on the Drum is LIFETIME. They will not send me a new part unless I pay for a tech to come out (under my cost) No where does it state that they have to send out a sears tech for the part to be ordered. After being on the phone for 2 hours, and transferred 4 times They finaly let me talk to a manager,She decifers the warranty to her own definition. Very smug actually, and then she hung up on me. More...
    (Repair Services)
    bomoe1's Picture   bomoe1    0 Comments   Comments
  • Annual Preventive Maintenance appointment



    I had an appointment scheduled for today (appointment made by a Sears phone rep named Arizona) for Annual Preventive Maintenance for my washer and dryer provided by the extended warranty I purchased. I was told an outside company would do the service (Why Sears does not do it's own service is my first question???) and the appointment was made for today between 8am and noon. (THREE TIMES during the initial call with Arizona - I told her that the phone number she had recorded on my warranty was no longer in service. I gave her my cell number and my new home number...I repeated them... More...
    (Repair Services)
    Grannabelle's Picture   Grannabelle    0 Comments   Comments
  • Sears faulty ring



    Bought a ring and care plan at Sears sent the ring out to be resized. I went to pick it up one evening, tried it on to make sure it fit and went home. Once at home I took it out to admire it and I found several stones (small diamonds) were missing. I called the next day and the lady told me that it was rare but that it sometimes happened during the resizing process. I went back after work and the manager in fine jewelry told me that this had never happened before, which I find hard to believe since just that morning I had been told differently. At this point she proceeds to tell me that... More...
    (Shopping, Chain Stores)
    Pinkdemon's Picture   Pinkdemon    0 Comments   Comments
  • SEARS - repair & warrenty product replacement



    I bought a Kenmore-branded range from Sears a year ago and it has never worked correctly. I understand that some times there are just lemons. However, after the process I have been put through to qualify for a replacement, I am really wondering what has happened to Sears. Everyone that came to the house was very nice, everyone I spoke to on the phone was very nice, but no one really had the power to go the next step unless I got really mad an showed them that I knew what my rights as a consumer were. Then they started to get a bit more helpful. At each and every step I had to fight for my... More...
    (Repair Services)
    redcat13's Picture   redcat13    0 Comments   Comments
  • Sears repair on dishwasher



    What has happened to Sears....I just got the run-around for the fourth time to resolve a payment for a home warranty agreement for all appliances in my home. I called to repair three appliances on the same date. The representative advise that I would just have to pay the $60 deductible once because I called them in on the same day. I paid the $60 and then a month later I received a letter from the National Claim Center in Texas that I owed $60. Sears sent me a print-out showing payment which I sent to the National Claims Center. The next month I received another letter from them that... More...
    (Repair Services)
    apaylion's Picture   apaylion    0 Comments   Comments
  • Sears Repair and Parts Refund Policy



    After paying for a mechanic to estimate what it would take to repair my treadmill, I waited three weeks to find the main part I needed was no longer made. I found out by calling to follow up. At that time I was refunded to any parts I had purchased ahead of time but after being promised a full refund including the $95 fee for the estimate, suddenly was told that is non refundable. I am never using them again unless we come clean. Why make a promise and take it back. I had to dispose of my broken treadmill and buy a new one at Dick's instead of Sears. They could have given me money... More...
    (Repair Services)
    emersonfam3's Picture   emersonfam3    0 Comments   Comments
  • Washer repair service



    Wayne Toy Him 4627 Central Ave NE, Washington, DC20019 Tel: 202-397-8019 Cell: 202-664-9189 Email: flowers 4627@hotmail.com President and Chief Executive Officer Mr. Edward Scott Lampert Sears Holdings Corporation 3333 Beverly Rd Hoffman Estates IL 60179 Thursday, December 08, 2016 Dear Sir, Yesterday Dec 7th, I was scheduled for a follow up repair appointment for a Kenmore Laundry Center, The window of time given was 8.00 am to 12.00 noon; I diligently insured I was on site as the location is not my home or workplace. At around 11.15am I contacted Sears as I recalled the... More...
    (Repair Services)
    toyboy50's Picture   toyboy50    0 Comments   Comments
  • Sears Canada is frustrating me!



    I made two different orders from your Sears Canada online shop. However, some items in the same order were not delivered. Order 1: Order Placed Nov 29, 2016 Order Number E0213997 Missing items: Item No.: 2848966_I (One), Item No.: 2850435_I (One), Item No.: 14150005_I (Two), Item No.: 14150007_I (One), Item No.: 14150008_I (One), Item No.: 14150006_I (Five), Order 2: Order Placed Nov 30, 2016 Order Number E0225448 Missing item: Item No.: 10455336_I (Two) May I know what is the problem with the missing items and why they did not delivered with the other items in their order.... More...
    (Delivery Services)
    uniquetiti's Picture   uniquetiti    0 Comments   Comments
  • Never shop at sears again!



    I will never shop at Sears again. The worst coustomer service I have ever had. The Manager at Peoria, Il Sears, Jim Howard, basically accused me of stealing because I did not have a receipt. We bought a dehumidifier and did not discover it was broke and misplaced our receipt. All I wanted to do was exchange it because I knew I could not get a refund without a receipt. so I was going to be happy with an exchange. Sears is the only store that I know that does not do this. I will never buy another product from them again. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Jacki01's Picture   Jacki01    0 Comments   Comments
  • Simmons Bently Cuddler Power Recliner



    I keep writing and calling Simmons which is as you say is United Furniture Industries about my broken Simmons Bently Recliner that is less than 6 Months ols but do not get a answer of any kind back and I do not think they realize the drastic Importance of this matter ! I am a retired 63 old man that due to injuries and other ailments cannot sleep in a bed and have to sleep in a recliner this is my bed. I cannot afford to purchase another recliner as I have only had this one about 6 months and I thought this chair with its being one of the best would last me a lifetime ! The front part of... More...
    (Furniture)
    johnd63's Picture   johnd63    0 Comments   Comments
  • Sears at Northgate



    Yesterday ,Nov,25 my niece and I were standing in line with 4 other people when this lady employee standing several feet behind us started yelling at the top of her lungs that's not the line move now to the blue arrows not know what she was referring started to move and she started yelling again not that way needless to say I put my things on counter on opposite side and said you can keep them I won't be yelled at I understand having a system but really yelling maybe that is why Sears is losing business at this store More...
    (Miscellaneous)
    doprice's Picture   doprice    0 Comments   Comments
  • Craftman boot falling apart



    Purchased a pair of Craftman steeltoe boots on Oct. 03 2016 and they are now on Nov.26 2016 falling apart at some of it's stitches. Tried to return them to the store and couldn't because Sears have a 30 day return policy which is written as most items and not all items.Store manager had me call customer service, they had me call the boot manufacturer and all said they wouldnot give me a refund or replacement. One other thing is I could have brought a warranty if I only knew that I could. I was not offered one and I made all the people that I mentioned above know this. Not the... More...
    (Miscellaneous)
    meljefson's Picture   meljefson    0 Comments   Comments
  • unbelievable terrible delivery service



    So today I scheduled myself to be at my elderly parents home for a bed mattress and frame delivery. Two older men showed up grumpy and rude. One drags up the mattress and knocks the front door exterior lantern. We asked him to be careful with the fixture. Rudely he stood under it and said " I see it" and walked down the stairs with a a growl. I noticed his boots were filthy and wet. I asked him if he planned to cover up his dirty boots. He walks in on the interior entry rug and starts to wipe his feet> No imagine what big bully dogs do in parks with their back paws. He wipes... More...
    (Furniture)
    kfraser1238's Picture   kfraser1238    0 Comments   Comments
  • Wedding Rings



    We took a chance and bought our wedding rings from Sears. I sent them in to get Weld together. They took from the 9/14 to 10/25 to get done. Every time I would call to check on them the number would disconnect me after so many rings. I tried different departments at the Jordon Landings store with no answer. When I looked at my ring I could not believe it the workmanship was so bad. It is not even lined up. It's off centered and there is about a 1/8 in on one side off. To top it off they charged us $80.00. I complained and they gave us back $20.00. Now I have to take it to another... More...
    (Miscellaneous)
    DebiC's Picture   DebiC    0 Comments   Comments
  • GE Washer GTWN2800D1WW Worse Machine Ever



    Bought this machine in December of 2013. Within the 1st year it had to be rebuilt. In March of 2016, water leaking from underneath the machine, shaft, other various parts and tub seal replaced again. In September of this year, water leaking under machine, clothes dripping wet after spin cycle. Sears sent a 3rd party repair man he came on Sept 12th. While testing it, it also stopped agitating. With further testing, the motor was gone, shaft and tub seal again, This man left the machine disassembled, stated that he would order the parts and come back to put them in. Here it is October 25th... More...
    (Repair Services)
    Drose37's Picture   Drose37    0 Comments   Comments
  • Sears Big and Tall Dress Jackets



    It is very concerning that someone that is heavy set and Big and Tall has no selection in Sears. I went shipping for a suit jacket and the largest that was found was 50R. I need a 56R. Yet there were several styles and sizes for what I feel, sears feels that those are the only customers that they are concerend with. My money is just as good as someone that wears smallers sizes. I felt Discriminated against and it was a slam on my character and personally felt critized. Since my money is not good to your company. I will not spend it ever again with you and I will make sure that all my... More...
    (Shopping, Chain Stores)
    firemann30's Picture   firemann30    0 Comments   Comments
  • Kenmore Elite French Door Refrigerator



    Paid almost $4000 for a Sears Kenmore Elite refrigerator in January. Call to service service dept on 8/11 because the vents behind and under the the deli drawer were frozen over SOLID. Waited 3 full weeks for service man who told me w/o even looking inside the unit that it needs a new computer and it will be another 17 days b/4 he can come back. That is 41 days from the date of my original service call. Furthermore he told me I need to get another refrigerator to put my food and medications in while I thaw this one out for 24-48 hrs before he comes back! When I complained about the long... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    cbc6466's Picture   cbc6466    1 Comments   Comments
  • Example: Sears brokenSears mower 917.20381 defective again



    I purchased the riding mower in 6/14. After deciding that this model was better than the others due to the engine and metal frame. I immediately started having issues with the drive belt coming off. I called the 1-800 number and began that process. After a few weeks they came out and replaced the belt and a few other small parts it broke. The next time I mowed, same issue. I called again, and a few weeks later they came again. Once again, the belt came off so they finally replaced it with the same model I'm 8/14. Today the drive belt came off again. There is an obvious design... More...
    (Home Improvement)
    Lanhamkevin's Picture   Lanhamkevin    0 Comments   Comments
  • SEARS BRAND NEW FREEZER BROKEN



    Decided to replace my 19 tear old Kenmore deep freezer with a new larger MORE EXPENSIVE model. Orderered on line due to lack of time to go to store. WORST MISTAKE EVER. Have been a devoted Sears Kenmore patron for 20 years including thousands of dollars just in Protection Agreements....Received freezer and it defrosted and melted within 2 days for no reason. Then it formed half inch thick frost on every surface for the whole 8 feet of the appliance. Called sears and they assigned a 3RD PARTY appliance repair company. CNE Appliance Repair in Connecticut. I was given a time frame between 8a... More...
    (Shopping, Chain Stores)
    twinsrgr8's Picture   twinsrgr8    0 Comments   Comments
  • Where is SEARS?



    I am a property manager in McMinnville, Oregon and come from a long line of Sears die hards. My mother and grandmother all preferred SEARS Kenmore products to any others. I think you should know that it is now impossible to get almost any type of service from Sears in McMinnville, Oregon. The store personal are lazy; "I can't deliver it until next week because I have to leave early and Im not sure it will be on the truck anyway"... and very unprofessional. We recently bought "SEARS" garage door openers, and contracted to install, but they would not come back... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    jumpuparope's Picture   jumpuparope    0 Comments   Comments
  • Uncaring and rude



    Refrigerator with rattling noise that keeps us awake at night. Untrained technician could not fix it. Leaves us with the same problem. Many promises to schedule us but no one calls and we have to chase solutions that ended with a Tim and his boss Angelica basically saying to bad wait your turn. Here we remain with restless nights andt they were clear about "to bad"! More...
    (Repair Services)
    Help1958's Picture   Help1958    0 Comments   Comments
  • refrigerator delivery



    I purchased a 2100 dollar refrigerator and was scheduled to have a refrigerator delivered on 8/10 between 1145 and 145. I took off a day from work, which was out of town, drove two hours home waited all day. Mo one showed up so at 2 pm I called the Advantis-Sears phone number and was told the item would not be delivered it was damaged, and when I asked why no one called me I was told sorry by a person who barely speaks English. I finally spoke with a supervisor (who can barely speak English) who said he would give me 180 for my trouble, which I still have not received. Upon delivery the... More...
    (Delivery Services)
    PatsyCampbell's Picture   PatsyCampbell    0 Comments   Comments
  • Never again



    Bought washer on Saturday and scheduled Monday delivery. There were issues at the Sears Distribution center and no washer delivered and no call, just a text saying no delivery. Called delivery number and was told we go to back of line and delivery will be Friday. Was very upset and was told I would receive a gift card for 30 dollars for our trouble. That was a lie, no gift card or anything. Called store manager and was informed that is how it works, deliveries not made go to end of line. He told me he would give me 25 dollars for our trouble. That was a lie, no gift card email as said.... More...
    (Delivery Services)
    dorrjam's Picture   dorrjam    0 Comments   Comments
  • Sears Broken Stearns and Foster Adjustable Bed Base



    Purchased a Sterns and Foster mattress and adjustable base from Sears in the amount of $3,700. Five months later the adjustable base broke on my husbands side. Sears sent people out to take pictures, and company that took pictures agreed that bed broke and would be replaced. I sent in a claim to Tempurpedic since that is who Sterns and Foster said handles their adjustable bed base claims. I was told the bed base was ordered. I even got a call from Marks Home Express delivery company out of Austin Texas saying he wanted to deliver my bed base, the company shipped it to him. I live in... More...
    (Furniture)
    teresahurd's Picture   teresahurd    0 Comments   Comments
  • Sealy Mattress



    Impossible to get a replacement mattress. It's a plush mattress so the side that has the sag isn't visible but you can definitely feel it when you lie down in the center of the bed. The mattress warranty dept sent illustrations on how to measure & take pics but it's useless on this mattress... DO NOT BUY ***Sealy Anaheim Plush***. I've had it less than a year and it's already sagging on one side so if you decide to sleep in the center of the bed after you've slept on one side less than a year you're out of luck. I did my research before I bought this... More...
    (Furniture)
  • Sears Power washer that has never worked.



    I purchased a Craftsman 2700 max psi pressure washer in July 2012 and it has only worked once, and had been in the repair shop twice for long periods of time. The unit will not start, Now after getting the unit back I once again tried to start it and it won't start, only now the warranty has expired 10 days ago so now this would have been the third time that it would have been brought back. This unit has only worked one time and never again. I have tried to actually talk to someone at Sears to no avail I only get a computer recording then it hangs up. I will never purchase anything at... More...
    (Repair Services)
    Biker225's Picture   Biker225    0 Comments   Comments
  • By far the worst customer service ever



    An entire day lost waiting for a technician who showed up and left because he claims the model # is incorrect. The 800 customer service now is claiming model # is incorrect and I need to contact their customer service to have them fix the information. Two weeks ago when the service call was scheduled you would have thought the person I spoke to would have said something when we verified the information. Unbelieveable!! Technician called and said he was on his way second time he was told to come back and never showed but service call was marked completed More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Sears shop your way rewards/store employee



    I bought a mattress and a cover (which I bought with Shop-rewards points from the matresss I just bought) at a store. The next day the employee called me and told me she had to enter the order again (re-ring) by phone When she did this, since I did not returned the cover for the mattress at the same time, they charged it to my Sears card since the shop-your-way rewards points were not there. Now I returned the cover and they paid me back with points which I am obliged to use at their stores and have to pay this same money back to my Sears card! More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    Nayi26's Picture   Nayi26    0 Comments   Comments
  • Sears Auto Repair Center



    I'm writing to inform your office that on April 11,2015, I had my auto serviced at your Sears Auto Repair Service Center, located in Nanuet, NY 10954. My tire which I purchased from Sears had a slow leak. Once again on July 18,2015 the same tire was experiencing a slow leak. As a result, I went to a local repair shop who informed me the repairs by Sears were not in accordance with TIA/RMA specifications using patch plug, seal repair. Now knowing that Sears cuts corner's make me concerned for my life; in that, I was informed that many deaths have occurred due to faulty tire repair... More...
    (Repair Services)
    pjsean09's Picture   pjsean09    0 Comments   Comments
  • Delivery problem - Incorrect delivery and then damage product, then no delivery



    Unacceptable customer service and delivery Order Number: 827761049 Sales check: 093002075666 I have ordered a washer and dryer online on June 27, 2015, I pay a premium charge to have it delivery to my son%u2019s condo in Chicago on Saturday July 11, 2015 which was the 1st available delivery. When the delivery arrived on 7/11/2015, the product was not correct, they delivered the incorrect washer/dryer, I have to called Sears back and I have to wait for the next available schedule which is on Tuesday 7/21, I need to take timeoff from my work and this time the machine was damaged, now we... More...
    (Delivery Services)
    florakam's Picture   florakam    0 Comments   Comments
  • Sears sold broken freezer



    Business Name: Sears Address: Phone: Contact Person: Didn't state...was suppose to be the manager, Manager 8007327747 Transaction Date: 7/14/2015 Category: Retail/Wholesale - Appliances Brief description of your complaint: You have indicated that the following statements apply to this complaint: Sears delivered a new freezer Wednesday. Its now Saturday and bread isn't even freezing in it. Its also very hot to touch exterior sides. Called and was told they can't replace til Aug 5 the. Or service til Aug 3...meanwhile my food spoils. 710 birkhead rd Winfield , MO 63389 Mid... More...
    (Shopping, Chain Stores)
    Soft63389's Picture   Soft63389    0 Comments   Comments
  • Craftsman Professional Lawn Tractor 26 HP 50" Electric Start PYT9000



    I own a Craftsman mower, as described above. My issue has to do with the system used to raise and lower the mowing deck. It has a metal wire which runs over a plastic spindle. I have had to replace the spindle and wire, plus carry it to a local repair person numerous times when the wire run off the grooves in the spindle. It is very hard to access the nuts underneath to take the spindle and wire off. The plastic spindle also cracks or chips when the deck gets in a bind and the wire brushes over it. The wire has come off twice in the last month, and it is quite costly to keep going to the... More...
    (Shopping, Chain Stores)
    Dannylfranks1's Picture   Dannylfranks1    0 Comments   Comments
  • Sears return policy



    Bought a lawnmower form Sears Online store after receiving the mower I wanted to return it (unused) To purchase a large engine size. I took the mower to the local sears store with the return number, which the local store accepted, but they could not issue a refund on their computer because the price online was lower than the store price and the software would not allow the store to override the price. The store manager gave me a number to call customer service and have the online store give me the refund. The local store retained the lawnmower. I called customer service and got a contract... More...
    (Miscellaneous)
    jtalk's Picture   jtalk    0 Comments   Comments
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