Sears Consumer Complaints All Reviews

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Sears Reviews

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  • Sears delivery central Fl area



    On Saturday 7-22-17 we had a New Freezer from Sears delivered. It was raining so I gave the guys towels . After they left My husband said, they Left their keys on the towel. So I called them immediately. They told me the Keys are Not their keys. My husband saw the driver remove them from his pocket , cut something and lay them on the towel . They won't own up to leaving the keys at my home. I called the delivery people that afternoon for a supervisor to call me. ( Nothing ) I had the mgr at the Alt springs store trying to help me. But got no where . I called the Delivery number again... More...
    (Delivery Services)
    PTJT's Picture   PTJT    0 Comments   Comments
  • Disgusting refrigerator



    To whom it may concern, I recently purchased a home and placed an order at searsoutlet.com for a Kenmore Pro 79993 refrigerator with a five year warranty. My order number is 849551567. The condition of the item stated that there was only a dent on the side. When the item was delivered a week later, I was not home to receive it but my father immediately called to inform me that the refrigerator was in terrible condition. Upon my arrival, I could see that the refrigerator seemed to be previously used. Most of the shelving and screws were completely rusted out, there was food crumbs and even... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    mscrucial's Picture   mscrucial    0 Comments   Comments
  • Outdated gift card



    I purchased a $100 gift card for Christmas for my mother in 2005. Shortly after that she became ill, suffered a stroke, dementia with all the problems associated with those issues. She must have stashed the card away somewhere and it wasn't found until recently. I called Sears gift card department and they say they can't do anything. I disagree, I believe they can give credit for the gift card, that it would be the decent thing to do. If the person at Sears dealing with this matter has had a parent or other close relative who suffered such problems, and knows what a family... More...
    (Miscellaneous)
  • sears home repair service



    I bought a Sears Kenmore refrigerator and the Freezer went out 9 weeks ago! I have had 3 repair guys show up taking 2 to 3 weeks each time for them to get here and lost 3 freezer-fuls of food! Valued way more then the $300.00 reimbursement you get. I am now waiting, yet again, another 2 1/2 weeks for them to come out again! I HATE SEARS! My husband said to me 5 minutes ago, "kill me dead if I ever buy another thing from Sears". We were such loyal Sears customers too. I have spent over two hours today trying to get someone to actually help me on their service line.....Sears I hope... More...
    (Repair Services)
    Moyle's Picture   Moyle    0 Comments   Comments
  • Return of product 4 days later after purchase....denied



    I had written a complaint on another Sears sight 1/17/17, but never heard back. I had purchased 2 revolving Christmas tree stands on Friday 1/17/17. I asked the cashier if I needed to return anything how ling did I have. She told me I had 30 days. The 1 tree stand did not work for my daughter, so I brought it back 4 days later to return. The same cashier I purchased it from said they were not taking Christmas returns back. I reminded her I purchased it from her & she told me I had 30 days. She called on the phone to someone & told me again.NO. Needless to say I am very... More...
    (Holiday shopping reviews)
    1tedebear's Picture   1tedebear    0 Comments   Comments
  • My order delivery



    I ordered a treadmill on January 4, 2017 and the delivery company that Sears use cannot seem to get the order to me. Once I received the 2 hour delivery time I did not confirm the time I called the online delivery place and asked for any time after 4:30 p.m. The next morning the delivery company calls with the same old delivery time so we had to reschedule because the manager at (706)-447-4950 stated that his guys will be back in by 2p.m and they will be closing the warehouse at 12p.m. I wasn't allowed to come pick up the item. So I reschedule the delivery for January 18, 2017 with a... More...
    (Delivery Services)
    48hotwilliams's Picture   48hotwilliams    0 Comments   Comments
  • Cancelled Orders w No notification



    Belle was nice but she told me her name 8 times and interupted me. she was my 2nd call w Sears today as I spoke w Marlo in The phillipines and he was absolutely no helped and claimed to be a manager. i ordered a dishwasher twice online and I was never notified,. They could not answer why. They could not find my order. No offer in helping. Order #992298362 is processing, placed on Thu, Nov 03, 2016 and Nov 15 Order #993381272 is processing, placed on Tue, Nov 15, 2016. Never notified. Offered no compensation for y time of reordering. No explanation and blew me off when I asked to speak to a... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Jess305's Picture   Jess305    0 Comments   Comments
  • Sears warranty replacement services for lawn tractor



    We had the mower deck fall off from our Craftsman tractor #20393 which was still under warranty. A replacement deck was ordered by the service repairman on 6/13/16. We wanted to schedule an installation, but were put off multiple times by repair department saying that a ticket was made out by company for UPS to pick up the part from Husquevarna. We were given a tracking number but there was never any progress. We called UPS who stated they never picked up the mower deck. We finally ended up calling the Sears warranty/customer solutions who told us that part is no longer made and their... More...
    (Miscellaneous)
    JoyceStaley's Picture   JoyceStaley    0 Comments   Comments
  • Warranty issue



    I bought a Kenmore Power Miser 9 year warranty water heater Jan 2008. It developed a leak. I didn't want to wait so went and bought a competitors model and had it installed. I have the Kenmore in my garage and called several phone numbers and was told that to maybe get an exchange I would have to have a service call (they est $100) to evaluate. I asked if I could deliver the item myself and was told "no". Seems kind of speculative and unreasonable. I bought the item from a store and I should be able to return it to the same store for them to evaluate it. More...
    (Repair Services)
    Dnight's Picture   Dnight    0 Comments   Comments
  • Sears is yet to ship my order after 2 weeks



    I have been trying to get the status of an order placed with Sear two weeks ago. The item was charged to credit card and I received shipping notification the day after. The label has been created for UPS but the item hasn't reached UPS. What is more annoying is the item is shown as delivered on my account order history. I have called the Customer Service line 3 times because they advise me that within 24-48 hrs I will receive an update. So far nothing. I ordered two additional times after and I received one package and the other arrives today. I wish there is some way I can speak with... More...
    (Delivery Services)
    KerriAnnTT's Picture   KerriAnnTT    0 Comments   Comments
  • Kenmore refrigerator



    My refrigerator stopped working after just 2 1/2 years. I contacted Sears repair and they could send a repair person out 4 days later, and I'd have to take off work to accommodate it. Their cost was $280, or $85 for the home visit to be applied to the cost of the repair. I called a local repair person and he came out in three hours so I lost very little food. He was $35 for the visit. He said the compressor starter needed to be repaired and he fixed it for $240. A refrigerator should last longer than 2 1/2 years, even though it was an inexpensive model. I had to pay almost 50% of the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    rachthomas's Picture   rachthomas    0 Comments   Comments
  • Mattress



    Hello, I have been trying to get a new Serta Lonewood II "Pillowtop" mattress exchanged for months! I bought on=line last May and called Sears inside of 1 week after it was delivered. There is nothing wrong with the mattress that I know of except it is to hard and the so-called pillowtop is too thin to do any good. I am tired of the round=around from the mattress warranty people - they do not listen. David in Florida 8142219525 More...
    (Advertising)
  • Unacceptable Services



    This review has been resolved or replied to by this company. I have been a Sears customer for over 45 years, and have held many service contracts with them for store bought appliances and equipment during that time. In the last year I have experienced an unacceptable practice in the provision of services under my contract. I have to talk to a service center somewhere in Mexico or another latin country in order to obtain a service date, and then it's usually about 4 to 5 weeks in the future. I am given a date for the service, I receive an automated call the day before advising me to remember that the repairman will be here between the hours of... More...
    (Repair Services)
    preilly181's Picture   preilly181    1 Comments   Comments
  • push mower warranty



    i bought my push mower little over 2 years ago, but had problems with it by the end of the first year, i also bought the 3 year warranty so i wasn't in a hurry to take it back. the problem was, it runs erratically, revs up and down on its own, will not run at a continuous rpm! when i bought the warrant, i was told "this covers everything, any problems with it, take it back, it will be covered". when i dropped it off at the service center, the guy tells me of possible charges due to normal wear ie spark plug and or new blade and this could be up to 35 dollars, so i sign, thats... More...
    (Repair Services)
    jim12345's Picture   jim12345    1 Comments   Comments
  • sears warranty review



    i purchased a 5 year warranty from sears to protect a stove that i bought. i recently placed a service call to replace the 2 front handles. after placing the service call but while still on the phone, i asked if the service person would have the parts to fix it. i was told he wouldn't so we cancelled the service call and placed a parts order. a week or 2 later i received a box containing the parts so i called sears back and placed a service call, a tech was scheduled in 4 days. after hanging up i thought i should check the box to be certain the parts were correct so i didn't waste... More...
    (Repair Services)
    bradleyw's Picture   bradleyw    1 Comments   Comments
  • Order



    In September I ordered a $34 Lancome product online and should have qualified for the Lancome Free Gift with Purchase. I got my email order confirmation, and called sears, they said, yes, but that's because 2 items are entered, but only one goes through. As long as the "Discount Coupon" is still on the order, I would get my Gift With Purchase. But, when I picked my order up at my local sears pick-up place, the Lancome Gift with Purchase was not included! When I called 180026sears to see if my GWP could be sent, the Service Rep said, "oh, it looks like that part of... More...
    (Beauty)
    cbranget's Picture   cbranget    1 Comments   Comments
  • COMPLAINT



    Three years ago I buy washer,dryer,and a refrigerator.with master protection plan.sadly I had to call repair center three times .All the times they schedule a week later for a beginning .when my washing machine needs to part ,it took 2 weeks for them to come.I am tired of waiting. finally at the last time they cancel my appointment by them self ,without my permission.I waited all day that day.Is this just me ,or are the things go like this . I don`t know.Repairs was good though. More...
    (Repair Services)
    saddly's Picture   saddly    1 Comments   Comments
  • Microwave



    We bought a microwave a while back and i have never had one where I have to replace the lights. I am going to have to move the stove, take the microwave off the wall and believe we are older and that is a lot to do for us. I have always bought Sears products but I am beginning to think long and hard before I buy any more. Also living in Alaska makes it harder it really use to be really nice. Do you have something against us up here. This microwave oven is only about 5 years old it is model no 99896. Thank you for your time. Katy Corbin Chuck Corbin ckc42corbin@yahoo.com More...
    (Miscellaneous)
    billikin's Picture   billikin    0 Comments   Comments
  • Sears



    During First visit, repair person didn't have the part, so rescheduled for the next Friday between 8 and 12, it's 11:45 and just found out at 11 via their auto system that I was rescheduled to Tuesday. I called yesterday and confirmed that A - appointment was today and B - would be 8 - 12 - there was no mention of an issue. Trying to talk to an agent? be prepared to wait 15 minutes then get disconnected. Yup, that's when I realized that I should have scheduled w/ the contractors company directly, do yourself favor, just look in phone book, the contractors will move sears... More...
    (Repair Services)
    zweck's Picture   zweck    0 Comments   Comments
  • Sears home Services



    We have had trouble with our Kenmore 3door stainless steel Refrigerator. We have had different repair men here three times. I think (at least hope) they finally have it fixed. I do not like buying an expensive appliance and something goes wrong with it before it is a year old. I do not believe that you should have to buy a maintenance agreement to get good service. If parts were made in the USA maybe things wouldn't break down as much. Technician ID 0546143 was very friendly and helpful and in no rush to get us fixed. You should have more employees like him. It is hard to... More...
    (Repair Services)
    Jennah's Picture   Jennah    0 Comments   Comments
  • Sears Home services phone reps



    The information on fees for preventive maintenance was quoted at the time of scheduling service. There was no mention of labor fees being added to the amount. I had four appliances that I wanted to have checked, if the correct information had been received I would have just scheduled service for the refrigerator only. The customer service reps seemed impatient with questions, as if pressed for time. The two service technicians that provided service did so in a timely and efficient manner. More...
    (Repair Services)
    sheneco's Picture   sheneco    0 Comments   Comments
  • service



    i have a technicianwhoese id is 0796672. he always does a great job and goes above and beyond what he should. he is the only reason i use sears. their scheduling people are impolite and speak very broken english and are not intrested in helping you. if the scheduling people do not improve i will start using other stores and their warrenty departments. we now have lowes and home depot and they want our buisness and are always trying to help, while sears attatude from the scheduling people is do it my way or forget it. More...
    (Real Estate, Brokers, Mortgages)
  • Unreliable



    I scheduled an appt. several days in advance with the Sears Repair center to have my dryer repaired. They were scheduled to arrive from 1-5pm and call a half an hour before to let me know they were on their way. At 4:30pm I still had not heard from them so I called and confirmed that they were still coming. I was reassured that they were still coming and that I was number 10 on their list and they were at number 8. At 6:00pm I received a phone call saying they were not going to make it and they could reschedule me not for the next day but two days later. I asked if I would be at the top of... More...
    (Repair Services)
    mrsmiller's Picture   mrsmiller    0 Comments   Comments
  • Washer



    Bought a front loading Kennmore 3 years ago. Have 9 months left on extended warranty. Washer not working, so called Repair center. Took one week for them to get out to look at it. Repairman said when the pump came in the mail he could come to fix it because he lived in the same town as us. Part came in, called him, no answer. Made an appointment to repair, another week goes by. He came put on the pump, turned it on, worked so he left. He didn't do a diagnostic test and I had said that I thought it was the computer. I guess he thought it was impossible for a washer to have 2... More...
    (Repair Services)
    ana8's Picture   ana8    0 Comments   Comments
  • Parts shipping charges



    I recently ordered a refrigerator door bin from sears parts direct. I ordered it online. I made a mistake and ordered the wrong part. Now I am shipping it back and the correct part is being shipped to me. But I must share my feedback. I would like for Sears to remain a strong store, but the Sears policy falls short of what other competitors offer, right or not. I had $9 shipping charges to get the $22 part here. Now I must pay somewhere close to that to ship it back. Plus, I will have to pay another $9 to get the correct part shipped. I'm going to have about $25 in... More...
    (Internet - Sponsored by DIRECPATH)
    ponderguy's Picture   ponderguy    4 Comments   Comments
  • After sale service



    One year ago we purchased a new Kenmore Elite dishwasher. The service in the store was good and the salesperson knew the product. We paid to have the dishwasher we purchased installed. Sears contracts out that work and consumers should read the fine print so they know that Sears assumes little responsability for their contractors. Our experience with the contractor was not good. The Sears Brand Central Manager wasn't very helpful or polite and I don't feel my complaint was ever resolved. Now, one year and 15 days later I want Sears to replace the touch pad which has cracked.... More...
    (Shopping, Chain Stores)
    pagi's Picture   pagi    0 Comments   Comments
  • Pricing not competitive on Parts



    I needed two sets of blades for my Craftsman GT3000 tractor w/48" deck, each set have 3 blades. I went to Sears only to find they now only sell them 1 blade at a time, and the cost has gone up by 41% compared to last year when I looked - $21.99 each. I spoke with an associate and asked why the price hike? He said last years price must have been a clearance deal and this years product is better. I explained that I was certain the part was the same and not on clearance last year. In the end, I went to Lowes to see what they had. I found a 3-blade kit that was for my tractor... More...
    (Shopping, Chain Stores)
    acwilson's Picture   acwilson    0 Comments   Comments
  • Repeat Calls! HARRASSMENT!



    I called Sears Repair Center to inquire about their services and charges for repair of a dryer. Not only was the center employee PUSHY about selling their $193 warranty when I called he took down my information. The employee took it upon himself to schedule an appointment which I told him FORCEFULLY I did not want one. I was very clear about NOT needing an appointment. Then we were put in their system and are now receiving call after call from either their service center employees or their computer system on our CELL PHONE. Racking up minutes in prime time each time. We have now called 4... More...
    (Repair Services)
    TXCL75074's Picture   TXCL75074    1 Comments   Comments
  • Kenmore Elite Model 106.56682501



    What a disappointment! I paid over $1600 for this refrigerator, thought it would be great and it isn't. After 8 months the refrigerator side would not stay cool, up to 50-55 degrees at times. The repair man replaced the air diffuser The grate inside was stuck shut not allowing the cool air from the freezer to circulate throught the vents in the back of the frig. Now 10 months later the same problem has occurred. Only now it isn't under warranty and the part that was replaced last May isn't under warranty. There has to be a design flaw for the diffuser to break so... More...
    (Shopping, Chain Stores)
    em1950davis's Picture   em1950davis    1 Comments   Comments


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