Sears Support Tickets All Reviews

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Sears Reviews

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  • Never received dishwasher

    Bought dishwasher in Feb. 2015 on Sears credit card, intending to use it in a remodeled kitchen. I was unable to pick it up, and called the salesperson and requested that they delay delivery. Due to problems with contractors followed by major health issues, I was unable to follow up until early this year. The manager at the Fair Oaks Virginia Sears advised me that inventory records are only kept at the store for 2 years (I first contacted her in Feb 2017, just under 2 years). She copied the receipt and told me she would follow up with corporate and call me back. Now she does not answer my... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Problems with service

    I went for an oil change was convinced into other service I agreed. My air conditioner when I left was blowing extremely hot heat. Brought it back and they broke the dial that changes the heat to cold. They said it was already broken. I said not as we just had cooler weather and I know it wasn't broken. They refused to fix it. So know I have to pay for it I only have air conditioning now. More...
    (Repair Services)
  • Repair LG washer

    It has been over a week trying to get my washer repaired from Sears. Finally two repair guys came today, but refused to repair my washer because a palmetto bug had crawled into the washer, and I was told to remove it. I was floored! They also had a shop vac which they could have used to remove it since water had to be drained from the washer. There were no dirty clothes since I had spent 5 hours at the laundry mat ($50). I live in south Florida where palmetto bugs are common. I don't know what was put in the report, but I was told I need to get an exterminator before they would repair... More...
    (Repair Services)
  • Unsatisfied Customer

    Bought a ring and care plan at Sears sent the ring out to be resized. I went to pick it up one evening, tried it on to make sure it fit and went home. Once at home I took it out to admire it and I found several stones (small diamonds) were missing. I called the next day and the lady told me that it was rare but that it sometimes happened during the resizing process. I went back after work and the manager in fine jewelry told me that this had never happened before, which I find hard to believe since just that morning I had been told differently. At this point she proceeds to tell me that... More...
  • Poor service at auto repair dept

    My car needed new tires, a break check and one other rather minor repair to replace the hose to the windsheild washer. We called Sears because past experience indicated that Sears could reliably take care of us. I was told to purchase the tires on line and book the appointment on line, but that yes, they could do all these things for us. I did as recommended and booked an appointment for 10am 2 days later. Upon arriving at the store's tire center on time, I could not find anyone who would talk with me until 25 min after the appointment time. Then I was told that they... More...
    (Repair Services)
  • False note by delivery people

    Urgent: This is Mr Sen Reference sales check No 013130266938. Dishwasher was to be delivered today between 2 -4 PM in Nashua, Nh 03063. At the time of purchase and again today I called three times and provided my cell if they were running late. I was told by Esa and two others receptionists that delivery company was running late for one hour and one-half hour delay. I provided my cell number three times. After waiting for two hours, I left at about 4:10 PM and got back at 4:45Pm and saw a message left at our home phone - time was 4:41. Clearly they did not call me at my cell.... More...
    (Delivery Services)
  • Sears Refuses to Fix/Replace Oven they sold us

    We purchased a new Kenmore Elite double oven because it was on sale floor model. We replaced our $4000.00 kitchen aid double oven and gave it to a family member. We had the oven installed and just a couple days later the oven stopped working. Sears scheduled a tech who came out and diagnosed it with a bad circuit board. They ordered the part and replaced it... literally the same night the oven went out again - REPEAT PROCESS - again - REPEAT PROCESS and again REPEAT process!!! After 8 times we had to wait several hours each for service calls and rearrange our schedules,... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • broken washer

    Kenmore washer model #41741122310: 15 months after purchase, the tub shell and drum need to be replaced (3 months after initial warranty): Washer smoked when used.Now the electrical is off and the machine does not work at all. repairs cost $400 more than the original purchase price. My complaint: the product was defective. Yes, I did not have an "extended warranty" - why is the product so poor that I have to cover for the company's negligence? More...
    (Dry Cleaning, Laundry)
  • Missing Dryer

    I purchased a dryer by phone on 6/20/15. It was scheduled for delivery on 6/22/15. Due to an emergency, I rescheduled the delivery for 6/23/15. When the delivery truck arrived, he took our old dryer and said he was supposed to install a new dryer, but it was not on the truck. I called Delivery Services and they told me there might be a second delivery truck that same day. I called them later on 6/23/15 to report that we did not receive the dryer. They said it would be rescheduled for 6/25/15. We did not receive a call from Delivery Services about a timeframe, so I called 6/24/15.... More...
    (Delivery Services)
  • Dryer Not Delivered as promised

    On May 11th our schedule delivery of dryer was never made. The carrier said they could not deliver to 2nd floor apt because they do not lift dryers. Then the delivery man because verbally abusive and instead of offering a solution, he told me to get another dryer. The delivery person made threatening hand gestures and displayed inappropriate tones in his speech. He was dismissive, argumentative and combative. He further stated he was the supervisor and the owner of the company. He then call his manager and the manager said the comp0any only delivers, but do not lift products. I told... More...
    (Delivery Services)
  • defective washing machine

    Hi, my name is Danielle Fischer. I purchased several appliance from Sears a few years back from Westfield Shopping mall. I'm having the most trouble with my wash machine. :( it was purchased 9/22/12 sales check #018619028815. Less than three years old and it needs to be replaced.. Its a Kenmore Elite & I thought all were made by Maytag, but I guess mine was manufactured by LG. Within a year it started rusting. The rust is so bad now it is ruining our clothes with rust stains! :( it is also leaking and has caused mold on our walls behind it. The drum is broken and makes a loud... More...
    (Electronics, Appliances - Sponsored By BEST BUY)

    (Electronics, Appliances - Sponsored By BEST BUY)
  • exchange

    I purchased a BRAND NEW washer from Sears LAST MONTH and it ALREADY HAS STOPPED WORKING. I called to see if I could get it exchanged and because I'm 7 days shy of the 30 day exchange they will not exchange it. To me that is ridiculous. If the washer is brand new and giving problems this early, why would I just want it fixed ? Obviously, something is wrong with the washer to break down this early. Why would I want to keep this one knowing that odds are it will continue to give me problems down the line ? Are these washers manufactured to last just a little over the 30 day exchange... More...
    (Repair Services)
  • alignment problem

    My first visit to sears rancho was on 01/25/15 for alignment. I paid for one year alignment, till now I visited the auto center 2 times and the problem still the same without any solution, tomorrow I have to visit the auto center again for alignment check because my car still pulling to right .I hope that tomorroew will be my last visit. Sears Rancho Cucamonga CA91730 More...
    (Repair Services)
  • Defective Kenmore Range

    I own a Kenmore range, Model No. 790-9641340E, Serial No. VF84335671, which I purchased on 11/08/08. Late on Monday, March 2, 2015, about 5 minutes after removing a pan of roasted vegetables from the oven, I was washing dishes in my kitchen. Suddenly I heard a crackling sound, then a loud crash. I turned around [in my galley-style kitchen] to find the outer oven glass door had shattered. I kept hearing a crackling sound for the next 15-25 minutes, and wasn’t sure if it was due to the cooling down of the oven interior [I'd turned it off after removing the roasted... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Sears Smart Service Agreement

    I've written a review on Measured Up regarding Sears' refusal to issue the voucher for my washer that was promised if the machine could not be repaired under the Sears Smart Service Protection Agreement I purchased. I've had three service calls. The door won't close and the washer won't run. Replacing the door latch didn't work. A second tech ordered a control board. That didn't work. At that time, the tech said the machine was not fixable, but his manager insisted on ordering a new control board. The first one was refurbished. A week later, the tech came... More...
    (Repair Services)
  • Dryer

    In July of this year, 2014, I purchased a Samsung washer & dryer set for my daughter from the Sears Store in Great Falls, MT. This Sears store has since closed. The dryer stopped heating the 1st week of November. She had to wait for repair service from Sears until December 10, 2014, today December 17, 2014, the dryer has once again stopped heating and the next available date Sears can send a repairman is January 6, 2015. This is not acceptable. This is a new appliance and we should be refunded since it obviously has a malfunction if it breaks down 1 week after being repaired. She is a... More...
    (Repair Services)
  • Sears cant fix my fridge

    We purchased a Kenmore Elite refrigerator from Sears last July. We had a problem with frost in the freezer and, after several attempts by Sears to fix it, they replaced the fridge in November. About six months later we noticed the freezer was making a whistling noise for several seconds after we closed the door. Different Sears repairmen have been out five or six times trying to fix the problem. The fan in the freezer and the seal on the door have been replaced but the noise continues. The last repairman who came out was very rude to my wife and told her "they all do that" and... More...
    (Repair Services)
  • Return

    Why can't a customer purchase an item at Sears outlet store and return it to a Sears store? In this case the item being return, front bumper for a lawn tractor, was stocked at both locations. I was told I had to drive across town and return it at the Outlet Store. Both locations accepted payment via a Sears charge card, but do not accept returns? Location is Garland and Richardson Tx. More...
  • Claim on ride on mower engine destroyed by repair mistake

    I have tried to pursue this through your claim service, but have heard nothing in a week and in my attempt to call today keep getting cut off. May 1 Craftsman ride on mower was given an oil change by Sears repair. Two week later, the first time I ran the mower for more than a few minutes it clunked and stopped. The cap on the oil drain hose had not been screwed on tightly and the oil blew out and the engine quit. I put more oil in, but it would not start. I called Sears for a new repair appointment and the soonest I could get was June 4th. I asked my neighbor, an engineer and mechanic to... More...
    (Repair Services)
  • Window Warranty

    Windows installed by Sears have failed. They are fogged up and are full of condensation. You cannot see out of them. Sears Reps. will take your information and tell you that the warranty department will call you within 48 hours. After two years of calling, they have never called me back. I want to make a warranty claim on my windows to Sears, but they do not care about their customers or about losing their once good name. More...
    (Home Improvement)
  • Ripped Off by Sears !

    We own a Kenmore dishwasher purchased from Sears – now out of warranty, that started leaking water. We called Sears Home service – the technician came on 20-Dec, was here for barely 5 mins, asked us to change our soap, charged us 108$ and left. In spite of changing soap – the dishwasher continued to leak. We called back within our 90-day warranty, and were told that a new technician would be sent out, and unless a new issue was identified, or parts were required for repair, no further charges would be made. The new technician stated that the problem again could be... More...
    (Repair Services)
  • Kenmore Elite Dishwasher Touchpad button covers

    The plastic covers on the touchpad for model 665.13124K01 (white) have cracked and come off on most of the buttons only after 2 years of use. The touchpad itself still works just fine, the covers of the buttons have come off. I only use the dishwasher maybe 2 times per week, if that. I see where others have complained about this since you don't seem to have replacement parts only for the button covers and want buyers to purchase a whole new touchpad unit (at a cost of $125!!). This is outrageous. I have never seen a Kenmore appliance fall apart so quickly, and it is only the button... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Not installed Water Heater

    Order No. 04007183 Order Name Swami Rajendran Ordered by Anita Srikanth Order was placed on Friday 12/13/2013 with Sears at Friendly Center, Greensboro, NC 27408 Full payment was made by Credit card for New Water Heater. Sears customer services promised to send contractor and will do the replacement on Saturday morning. Till Sunday night 12/15 no action taken and we are without water because the main water supply to the house is shut off. We had to replace the old heater because of heavy leak. It was an emergency because private plumber said need to immediately change otherwise it... More...
    (Delivery Services)
  • Delievery of Refrigerator

    I have paid for a refrigerator that was to be delivered today (my refrigerator does not work). Up until today I have received many e-mails from sears saying that my delievery is on schedule and ready for delivery today. I travel out of town for work, I took the day off today only to find out that the Store did not properly prepare the refrigerator for delivery and therefore it will not be delivered. I am stressed beyond max. Sears WILL NEVER GET my business again. I have been a long time, Sears only customer, and have never had such treatement as I have received today. Chris and Jodi... More...
    (Delivery Services)
  • Warranty

    In July, our oven stopped working. A Sears technician came out to assess the repair needed and determined the range could not be repaired. The distributor is no longer manufacturing the parts needed for the repair. We purchased the range the range in August 14, 2001. We also purchased a master protection agreement for additional coverage, expiring October 17, 2013. Our warranty is supposed to cover the full value of the merchandise. The Sears Outlet Center [on 332 South Burnt Mill Road Voorhees, NJ 08043-1107, (856) 429-6300] has not honored my warranty. We compromised... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • defective TV

    RCA refurbished 26" TV, sold by Sears online. Arrived 5/21/2013. Charged to my Sears charge account as a 50th birthday present for daughter. 8/3/13 when turned on the screen had the look of shattered glass, but glass was intact. I am still paying on a TV that has only had minimum use after 44 days. It is unacceptable that Sears shouldn't stand behind a product they sell. I paid 156.33 for a piece of junk that was languishing on a shelf somewhere. I would be satisfied if I was refunded the money on my charge and I would then buy another TV on my charge. I have used my Sears... More...
  • I want my mattress!!

    I ordered and paid for a new sealy mattress set last week... I paid extra for Saturday delivery and was scheduled for delivery Sat the 13th. I received an email and call on the 12th letting me know they were on schedule and would be delivered between 1:30 and 3:30 pm on the 13th. I received a text message at 9 am on the 13th saying the mattress was on schedule to be delivered that afternoon.. I spent the morning prepping the house for the delivery, and waited all afternoon for the delivery... Nothing.. I called about 5:00 pm and was told there was a problem with the order ( they... More...
    (Delivery Services)
  • Kenmore Elite He3t front load washer

    I purchased a washer and dryer new from sears in Sept 2002, paid well over 5k with all the bells and whistles. I week after using the washer it stopped working sears did come and it was replaced in Oct 2002. (Tech informed me that original washer "must have been struck by lightning somewhere between shipping to store and to my house) Since that time I have has nothing but trouble with the new washer. I have had to keep a warranty plan on it continuously because I cannot afford to pay for the many repairs. It has basically been rebuilt from the ground up. I have gone several weeks... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
  • Lawn Tractor

    I bought my lawn tractor in Sept of 2011. In May/June?? of 2012 I had to call to have my tractor repaired. Recently just last week on June 4, 2013 I again had to have a repair man come out to fix my tractor. I was told by the repair man that if my tractor had not still been under warranty that it would have been a little over 300 dollars for him to fix it. He then told me that I needed to buy a protection plan because my warranty was going to run out in Sept 2013. The cost was over 300 dollars for the year. I cant believe that I spent over 1400 dollars for this tractor and it has broken... More...
    (Repair Services)
  • What a dissapointment!

    Sears Corporate Office 3333 Beverly Road Hoffman Estates, Illinois 60179 Attn: Advocate & Corporate Complaint Dept. Dear Sir/Madam: I am writing this letter today to inform you of a recent disappointing experience I had with Sears trying to buy new kitchen counter-top and back-splash. Disappointing is putting it lightly. It was very upsetting to say the least. After having a sales person (Janice Paladino) come to our house and take up over two hours of our time, we came to an agreement on style of the counter-top and back-splash. The sales person then measured and... More...
    (Home Improvement)
  • Technician No Show

    I have been a strong supporter of Sears and have bought most of my applicances here. After today I will go somewhere else. My refrigerator needed the gasket replaced. I received the part and let Sears know. The technician was scheduled for 5/30/13 from 7-11am. At 10:15am I called to confirm a technician was coming. I was told they were on their way and to make sure I was by my phone for when they called. At 11:15am I chatted with the on-line service. I was told I would be called by the scheduling department. I asked how soon would I be called and the response I got was... More...
    (Repair Services)
  • Failure of Repairman to show up

    I purchased a condo that had a Kenmore range/oven. One of the burners went out and I called and explained that it was no longer under warranty and it needed repair. The woman from the foreign call center was finally able to get across to me that I had to pay a one time fee, which I did by CC over the phone. The repairman came out, as scheduled, and did a diagnostic on the range and found the problem. He then called someone and gave them a parts number. He then told me that he would come back on Wednesday (04/24/13) afternoon between 1300-1700 to fix the burner. I am a self-employed... More...
    (Repair Services)
  • Washer ruined

    I have been dealing with sears to have my washer Kenmore elite and till this date no resolution. I am so upset that I cannot express in words. I will never deal with sears again and hope to God that my washer gets repaired soon. I have had several repair techs come out more than 4 diff occasions and my washer is completely ruined now. It's worse than when I first contacted sears. I have been disconnected on, given the run around when someone took the liberty to re-schedule an appt without consultind me initially. It has been a nightmare! I will be writting a letter to the BBB, my... More...
    (Repair Services)
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