Sears Reviews and Complaints

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Sears Reviews

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    DO NOT ORDER ANYTHING FROM SEARS. COM!! Before you decide to order anything from sears, be sure it is exactly what you want. We tried returning three dresses and we got the run around when trying to get our refund back. They gave us FOUR different numbers and nobody wanted to help us like they should!! We payed for shipping to return the dresses and everything and they wasnt't willing to send us all of our money back. They shorted us over $22 and said that they couldn't do anything about it! So before you decide to do any online shopping with sears you need to make sure it is what... More...
    (Holiday shopping reviews)
    patricia0864's Picture   patricia0864    0 Comments   Comments
  • Improperly installed dryer

    Sears installers ruined the first gas dryer they installed for us in 2004....vented it wrong and the gas circulated thru the dryer and filled our condo. When we were ready to replace the front loading washer/dryer we went back to Sears thinking that was just poor installation company and requested a different one. The dryer was washer/dryer was delivered. The dryer would not heat b/c they installed the door improperly. They brought us a new one and here it is 14 months later and our condo was filling with gas when the dryer was running. 2 trips from the gas company, 2 trips from the... More...
    BRMC's Picture   BRMC    0 Comments   Comments
  • Sears Broken Kenmore Refrigerator

    Hello there! We are facing the same situation and thisis very frustrating!!!!!! We dont know what else to do!!!!! We need a fridge after being without one for 3 weeks already! They were suppossed to deliver one today in the morning and it didnt happend! my husband decided to call the 800 number and big mistake! no one was able to give him a certain answer on what happened to the delivery guy that was supposed to deliver the fridge! my husband however had the delivery guy's cell phone # and since no one "was able to get a hold of this guy named Michael" my husband called him... More...
    (Repair Services)
  • Sears delivery service middle man need to wake up!!!!

    Sitting outside in my car during the month of July, in NC is no joke. We are having a house build and delivery was scheduled for that day between 14:45 and 16:45. As instructed by the sears delivery confirmation lady, the night before; I called at 9:00 and confirmed that my delivery will be delivered. So, sitting outside the house that is still under construction; waiting for the truck to show up. I called at 15:00 to get an updated status on my delivery and was told that they will send a message to the driver to contact me with an update. 45 minutes later still no contact with the... More...
    (Delivery Services)
    zywhat's Picture   zywhat    0 Comments   Comments
  • Sears delivery of applicances

    I have been on the phone almost 3 hrs trying to find someone that knows what is going on---We purchased GE Cafe stainless steel appliances (2 wall ovens,refrigerator,microwave(over the stove) and dish washer. They were suppose to be delivered and installed on May 29th---that morning I received a telephone call that the 2 wall ovens were not in so they wanted to reschedule for the next week but we had our grandkids in and didn't want to deal with it---so we rescheduled for today June 8th---I got a call this am that the micro wave was not in and that they would not deliver until 5-7PM... More...
    (Delivery Services)
    lyla1's Picture   lyla1    0 Comments   Comments
  • Price change after purchase

    I purchased an item online. When it wasn't delivered, I emailed Customer Service and was told it was out of stock. When I looked at the site, it was available at a higher price. I emailed customer service and they told me if I wanted it I had to buy it at the higher price. Sears deducted the money from my account when I purchased the item. This was a completed contract and since Sears does have the item, they should sell it to me at the agreed upon price. More...
    (Shopping, Chain Stores)
  • Sears ups agreed upon price

    I purchased an item from Sears online. The status showed it would be delivered 6/10/2011 - 6/14/2011. When it wasn't delivered, I sent customer service an email and asked the status. This was at least 3 weeks after I purchased the item and the money was deducted from my paypal account. Customer Service said the item was out of stock. I looked on the site and the item was there at a higher price. I emailed customer service and they told me if I wanted the item, I had to pay the higher price. More...
    (Shopping, Chain Stores)
    iots028's Picture   iots028    0 Comments   Comments
  • kenmore elite calypso washing machine

    this washing machine has been nothing but trouble since we purchased it from sears about 5 years ago 3 bad motors never ending repairs we have not abused it just used it as it was specified and was not up to the task we got a dud I have tried numerous times unsuccessfully and got passed around the country to a dozen different higher end managers who said they would take care of my problem and nothing has ever transpiered More...
  • Sears Kenmore Elite Calypso washing machine

    I have purchased a sears kenmore elite washing machine(calypso model top of the line ) so i was told.Spent a fortune on it and sears was out here 4-5 times the 1st year constantly fixing our washing machine.It should have been junked after the 3 rd repair and i am on my 3rd motor and needing a new motor as I write this review. We are a family of 5 and the washing machine runs on the weekends 3-4 loads so its not like we abused the machine and as far as a heavy duty load it was non existent .I heard it was a part of a class action lawsuit and I should have recieved a credit towards a new... More...
    (Repair Services)
    dolphin14's Picture   dolphin14    1 Comments   Comments
  • Cover for fridge lights

    I've not had any problems with my Kenmore Elite fridge (freezer on bottom) and actually enjoy its roominess and convenience but about a month ago, the light cover fell off--it is completely warped as if it has partially melted, and it no longer clicks back into place. I did without it since I didn't have time to deal with it, but now I noticed one of the appliance bulbs is burned out. This looks like a situation getting worse. Please tell me who to call to get this part replaced. I can't be the only one with this particular problem! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Kenmore Elite Dishwasher

    I bought a double-drawer Kenmore Elite dishwasher in 2007 for $1600. Nov 23,2010 I discover the pump is leaking on the top unit and the bottom unit is leaking into the pan thus overvlowing underneath. An independent plumber confirmed the leak was within the dishwasher. There's rust and erosion showing the internal degredatio within the unit. I have a Hague Water System protecting my appliances and fixtures; therefore, it's obvious the Sear appliance is substandard in material quality and workmanship. I can't recoup my financial loss for my purchase, but I can share the bad... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Lemon of a heat pump

    We purchased a heat pump from Sears in 2008 - the air conditioning unit has never worked for more than a few weeks at a time - we have had 8 different technicians attempt to fix it, each one leaving with a different explanation, too much freon, not enough freon, celluloid switch, compressor, pressure regulator - receive emails from the confirming the unit is fixed and problem resolved. Phone calls to salesman remain unanswered - the only time he called back was when we called to say we wanted to now buy a new furnace - he was at our house in no time - like we would ever... More...
    (Repair Services)
    Dar103's Picture   Dar103    2 Comments   Comments
  • Bad choice

    I purchased a kenmore elite oasis he washer and dryer back in 2006. The hinges of the washer lid cracked soon after we bought it and there was rust in that area as well. Now we are in 2010 and my dryer will not work. It seems that the pannel board won't accept command given. This is bad because I payed a total of $2,497.64 in cash back then. I feel these things should last more than 4 years. I made such a sacrifice to save money to buy these appliances for nothing. I should have just gone to a local furniture store. I thought that by going to sears I would have made a great buy.... More...
    (Shopping, Chain Stores)
    lucyb's Picture   lucyb    1 Comments   Comments
  • kenmore oven exploded 1/11/10

    1/11/2010 My electric oven exploded. The oven was turned on and a few seconds noise/fire. The damaged was so powerful in the oven that the screws losen and fell and electric coil broken in peaces. Fire burn around the rib cage of the oven.White chalk remains in the oven. I contacted SEars and no help. It could have taken a life or burned my home. I need some answers. I contacted Sears and spoke with so many departments. Sears stated for me to pay for repair services. More...
    kkkk1234's Picture   kkkk1234    4 Comments   Comments
  • Sears

    I am shocked by how callously Sears wasted my family's time when we recently bought a new Kenmore frontloading washer/dryer from them. It started when the 20+ year old Kenmore set that came with our house finally broke. I called Sears service, which sent a repairman who laid out the cost/benefits of replacing versus repairing(so far so good). When my husband placed the order for the new set on a Saturday, he was told they'd be delivered the next day (yay). But on Sunday, he received a call saying that the company could only deliver the dryer as the washer wasn't available til... More...
    (Real Estate, Brokers, Mortgages)
    BrooklynLiz's Picture   BrooklynLiz    0 Comments   Comments
  • Customer Service

    I purchased a self cleaning gas stove from Sears. Reasons - 1) I have purchased many applicances from Sears over the years and I returned because of the excellent customer service. 2) I bought self/clean ecause I like a clean looking oven and I thought it would be a lot easier than cleaning manually. On the first clean the bottom plate crazed. It now looks dirty all the time. I spoke with a Sears repairman and was advised that this is a common complaint and that Sears not longer replaces the plate. I wrote Sears & asked 2 questions: 1) Why wasn't I warned this would... More...
    (Real Estate, Brokers, Mortgages)
    woodsie's Picture   woodsie    0 Comments   Comments
  • Refrigerator Fire

    Called sears April 30 customer service to report a fire on the compressor relay on my 2003 Kenmore Elite brand side by side refrigerator Model number 106.536xxxxx manufacuted in Oct 2002. I was transferred to the recall dept. I was asked to provide the model number serial number and manufatured date and the cause of the fire as determined my the fire department, the representative stated that there was a recall and they would repair. Sears scheduled immergency service, which took 5 days, and a repair man came to our house on May 5, my wife took the day off of work. The repair man came... More...
    (Real Estate, Brokers, Mortgages)
  • fron load washer&dryer

    I got lemons right after I bought them I had service come out they wern't working then 1 1/2 yrss. later I have them come out again . the dryer needed a new hearting element and some other little whell and the washer needed a new pump.I paid $240.00 to fix washer and 190.00 to fix dryer. and wait to wait 3 weeks to get it fixed.. I called Sears to complain they said they would reimburse me $150. each washer And &150. for dryer.. They said it would take 7-10 days to get my money I called twice they said it was being processed .. I called again last week , then I was told they... More...
    (Real Estate, Brokers, Mortgages)
    amprich63's Picture   amprich63    0 Comments   Comments
  • Use a different Company

    The companies customer service is anything but acceptable. I called to get my freezer fixed. Its been over a week and do not have an appointment scheduled and have not heard from them. In the process of trying to make the appointment, I've been hung up on more than twice and they do not call back. If my food goes bad before they come out to service my freezer, they will not cover the cost of the spoiled food even though it is their responsibility to service their warranties in a timely fashion. It may be a month before they are here and don't seem to care. Personally I... More...
    (Real Estate, Brokers, Mortgages)
    hitchill's Picture   hitchill    1 Comments   Comments
  • Sears Service

    Sear is wasting alot of time and energy on certain service calls. In order to get a burner replaced on my smooth top range I will have to be home and available for a four hour window waiting for the technician, then wait about 3 weeks for the part then wait another 4 hours for the technician to arrive witht the part and replace it. 8 hours of my time. For a problem they are aware of and could assess over the phone. The service call I placed to Sears was straight forward. A burner on my smooth top range has failed to heat up. It's obvious. It doesn't turn red and there is not... More...
    (Real Estate, Brokers, Mortgages)
  • Smooth Top Range

    I purchased a smooth top range in 2005 along with the master service agreement. After 13 months the center burner failed to heat and I placed a service call. I was given a 4 hour window for the techinician arrival. A technician arrived and verified my complaint and stated that the part had to be ordered. I questioned this after all it's pretty obvious on a smooth top when a burner is not working and although I am not a trained service technician I can tell when the burner is not hot. It was to take 3 weeks to get the part. The burner has now failed to operate again (twice in 3... More...
    (Real Estate, Brokers, Mortgages)
    Cook58's Picture   Cook58    1 Comments   Comments
  • Poor Quality/Worse Service

    I purchased a Kenmore Elite dishwasher model #665.13153K761 for about $2500. I had first researched this item intensely online. Likewise, I have purchased Sears Kenmore appliances almost exclusively for over 15 years. Never Again!! It has broken twice in only 2 months. Today the Sears Service number 1-800-469-4663 hung up on me 3 separate times. The final time I was on hold for 55 minutes. I can't say strongly enough how dissatisfied I am. More...
    (Real Estate, Brokers, Mortgages)
    Tttt's Picture   Tttt    0 Comments   Comments
  • Great Customer service

    My husband and I went into Sears in Burlington Ma. on October 17th to purchase a new refridgerator. we approached by a very nice man by the name of Sobhy. He was so informative, he anwsered all our questions, he made suggestions, and was just an all around perfect salesman. I have dealt with many many sales people in my day, but this man was just fantastic! If every store had people like sales people like Sobhy, they would probably do a better business. I will recommend people to him from now on. Please reconize this man for being such an asset to your company! Thank You, Sincerely,... More...
    (Real Estate, Brokers, Mortgages)
    janomom66's Picture   janomom66    0 Comments   Comments
  • Customer Service

    Sears seems to have outsourced their customer service to some south american country where the people answering the phones, and their supervisors are powerless to deal with customer support effectively. Sears should realize that their customer service reps are their front line to their customer and they need to be able to show some flexibility and take some initiative to satisfy the customer. Sears is very willing to spend their $$ on advertisements to get our business, but when we need service they put their reputation on the line by making us deal with people who are powerless to offer... More...
    (Real Estate, Brokers, Mortgages)
    barbmin's Picture   barbmin    0 Comments   Comments
  • kenmore elite

    We Bought a Kenmore Ellite refrigerator and freezer in January also bought the 5 year warranty. The refrigerator started leaking. After several attempts to repair, they have decided to replace the refrigerator (That was over 3 weeks ago and I still have not heard from them) so I continue to wipe the floor from the leaky refrigerator and I am really worried that this is going to damage my floor, (I wonder if Sears is interested in replacing my floor). The freezer is also having problems with icing on the door, so they scheduled an appointment and had some parts shipped to the house, the... More...
    (Real Estate, Brokers, Mortgages)
    mar8937's Picture   mar8937    7 Comments   Comments
  • refrigerator

    I purchased aKenmore refrigerator on Monday of last week, delivered on Wednesday of last week, and this is Sunday and my refrigerator is not working and I called customer service, the 800 number crying and the woman asked me if I was on any medication. Evidently they are diagnosing medical conditions now, of course I was crying and this is the second week without the refrigerator. I bought from Sears from Customer Service, whick evidently is not the case, Margie Sheffield More...
    (Real Estate, Brokers, Mortgages)
    margie0905's Picture   margie0905    0 Comments   Comments
  • Kenmore Calypso/Sears Home...

    Kenmore Calypso/Sears Home Repair July 2007 Our Calypso finally died! Not to say that it hasn't been "dying" since the day we got it in 2001. Despite the numerous times (at least 2x yearly) that we have called Sears Home Repair for service, they never once bothered to tell us that it had been recalled, was probably the worst on the market, would continue need repair. They just continued to come out, charge us, leave us without a washer for weeks sometimes (they are just "so busy"). When the agitator failed, Sears quoted me 3 to 6 weeks to receive the part.... More...
    (Real Estate, Brokers, Mortgages)
    Corinne's Picture   Corinne    3 Comments   Comments

Sears Reviews By Product

Sears Comments

karenerrt says: (8 years ago)
My kenmore oven door exploded and after reading the reports on I have found that this is not all that uncommon and Sears does not seem very interested in helping the consumer. I will never buy another kenmore product again and will spread the word as well as report this to every consumer agency I can think of. Shame on you!!!!

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