Sears Support Tickets All Reviews

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Sears Reviews

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  • Price change after purchase

    I purchased an item online. When it wasn't delivered, I emailed Customer Service and was told it was out of stock. When I looked at the site, it was available at a higher price. I emailed customer service and they told me if I wanted it I had to buy it at the higher price. Sears deducted the money from my account when I purchased the item. This was a completed contract and since Sears does have the item, they should sell it to me at the agreed upon price. More...
    (Shopping, Chain Stores)
  • kenmore elite calypso washing machine

    this washing machine has been nothing but trouble since we purchased it from sears about 5 years ago 3 bad motors never ending repairs we have not abused it just used it as it was specified and was not up to the task we got a dud I have tried numerous times unsuccessfully and got passed around the country to a dozen different higher end managers who said they would take care of my problem and nothing has ever transpiered More...
  • Cover for fridge lights

    I've not had any problems with my Kenmore Elite fridge (freezer on bottom) and actually enjoy its roominess and convenience but about a month ago, the light cover fell off--it is completely warped as if it has partially melted, and it no longer clicks back into place. I did without it since I didn't have time to deal with it, but now I noticed one of the appliance bulbs is burned out. This looks like a situation getting worse. Please tell me who to call to get this part replaced. I can't be the only one with this particular problem! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Refrigerator Fire

    Called sears April 30 customer service to report a fire on the compressor relay on my 2003 Kenmore Elite brand side by side refrigerator Model number 106.536xxxxx manufacuted in Oct 2002. I was transferred to the recall dept. I was asked to provide the model number serial number and manufatured date and the cause of the fire as determined my the fire department, the representative stated that there was a recall and they would repair. Sears scheduled immergency service, which took 5 days, and a repair man came to our house on May 5, my wife took the day off of work. The repair man came... More...
    (Real Estate, Brokers, Mortgages)
  • Sears Service

    Sear is wasting alot of time and energy on certain service calls. In order to get a burner replaced on my smooth top range I will have to be home and available for a four hour window waiting for the technician, then wait about 3 weeks for the part then wait another 4 hours for the technician to arrive witht the part and replace it. 8 hours of my time. For a problem they are aware of and could assess over the phone. The service call I placed to Sears was straight forward. A burner on my smooth top range has failed to heat up. It's obvious. It doesn't turn red and there is not... More...
    (Real Estate, Brokers, Mortgages)


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