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Sears Complaint - A warning about Sears - Order of iPhone 5
Sears Complaint

Sears Complaint

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A warning about Sears - Order of iPhone 5


A warning about Sears

Sears might be hot on useless warnings like %u201CDo not use while sleeping%u201D on their hairdryers! But what about a website warning like %u201CDo not assume the low prices offered are accurate or will be honoured%u201D.

If Sears had said that I wouldn%u2019t have bought their mobile phone for I was then suckered into a number of premium rate telephone calls and many wasted hours in over 40 emails just hoping they would be true to their word and supply the product at the price paid.

I thought they were honourable, respectable and could be trusted. Instead I%u2019ve been exposed to fraud, am now out of pocket and feel cheated through their broken promises. To add insult to injury, just about every time I wrote to get things sorted out I got a different %u201Ccustomer service%u201D rep, none of which seemed to appreciate my plight. Letters to the top brass were ignored.

Seems like Sears can advertise as they like then blame others when they wish to renege (in this instance a 3rd party vendor who had not received and knew nothing of my order).

My experience with Sears was terrible. My advice is to ignore their bargains; they may be a %u201Csteal%u201D, but not in a good way.


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Comments


UnhappyConsumer7 says: (5 years ago)
 0
Brian H.,

Thanks for getting in touch

It’s really nice hearing from Sears but let’s cut to the chase. I’ve probably sent about 50 emails to Sears at this point with most recent communications being sent to ALL the following;

SMAdvisor@searshc.com
Webcenter@customerservice.sears.com
international@customerservice.sears.com
sears_international@customerservice.sears.com
orders@customerservice.sears.com
smsupport@searshc.com
searscares@searshc.com

This obviously included your suggested email address.

It seems to me like you have had plenty of chances to reach a satisfactory resolution well before I wrote to (and was ignored by) your CEO and Chairman (and their staff). I’d love to be reporting that Sears recognized that I did all asked of me (paying promptly and responding quickly to all queries at my expense) while Sears have broken their promise and strung me along. I believe I have been very patient over the last few months but I now must warn others of Sears omnipotent attitude and how they treat customers.

Please stay in touch if you REALLY think this can be resolved. I now seriously doubt it and therefore think others should be warned.

Regards



SearsCares says: (5 years ago)
 -1
UnhappyConsumer7,

I'm sorry for any inconvenience and frustration you’ve encountered with your online order. My name is Brian H. and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. Please send the following information – contact #, screen name (UnhappyConsumer7) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any frustration we've caused and we hope to speak with you soon.

Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support






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