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Sears Complaint - AWFUL Repair Service - No Show - Kenmore Washer
Sears Complaint

Sears Complaint


AWFUL Repair Service - No Show - Kenmore Washer

I scheduled a repair call with Sears Repair on my 4 year old washer and it took a week to get on their calendar. The day of service came and I got a RECORDED message at 4:30 pm saying their tech was running behind schedule and if I WANTED to schedule for the following day, call this number. Well, I didn't want the following day -- I wanted THAT day. And, since the message didn't say he wasn't coming, I thought he would still show. He didn't. The following morning I called back and told my story and tried to get him that day. Nope, they said, we'll schedule you for another week out. This, after I purchased a $239 service contract online. A trip to the local Sears store and a talk with their manager did no good. He tried and tried to get me help but to no avail. Since I was leaving the next day for a 6 week vacation, I left a broken washer at home and took 5 loads of dirty laundry with me. How pathetic is that? I'm sure their CEO would love dragging dirty laundry along with him....... boo to Sears Repair.

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