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Sears Complaint - Annual Preventive Maintenance appointment
Sears Complaint

Sears Complaint


Annual Preventive Maintenance appointment

I had an appointment scheduled for today (appointment made by a Sears phone rep named Arizona) for Annual Preventive Maintenance for my washer and dryer provided by the extended warranty I purchased. I was told an outside company would do the service (Why Sears does not do it's own service is my first question???) and the appointment was made for today between 8am and noon. (THREE TIMES during the initial call with Arizona - I told her that the phone number she had recorded on my warranty was no longer in service. I gave her my cell number and my new home number...I repeated them again before the conclusion of the call as I did not want it to be an issue for the third party repair people coming in to do my maintenance.)
I sat here all morning (turning down a job I could have done) and wasting a lot of time. Finally at noon, I called the Sears home maintenance line to see why no one had showed up. Of course, they could not check for me but directed me to call the third party repair people. When I called the people who were supposed to do the maintenance today - they told me that they had been provided with a number that was out of service and were already booked up for the rest of the day!!! So now I have another several hour window that I get to look forward to next week!! I find this kind of customer service atrocious and horrible. When I called today to complain - just got run around and stupid canned questions. Why can't these people be trained to listen and speak to customers as fellow humans?? It is no fun to talk to automated answers and these reps that speak in double talk - like little robots - are no better. PLEASE, PLEASE, PLEASE - I am begging you to train your phone representatives better. IT is so frustrating to feel as if no one is listening and no one cares. It also makes me very unlikely to ever go into a Sears department store again for anything.

I DO NOT want any "help" with rescheduling - I have talked with the company that does the repairs for you and have set up my own appointment with them.

I truly think customer service is dead in our world. It is frustrating and you cannot talk to anyone "at the top" to complain. (the ironic part of this whole story is that the disconnected number that was given to the repair people for today was due to a customer service snafu on the part of Comcast that was - after several months - rectified! Customer Diservice is a more likely term to be used these days!!!)

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