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Sears Complaint - Bad Service appliances
Sears Complaint

Sears Complaint


Bad Service appliances

I purchased a Sears Maintenance Agreement for my dishwasher, range, and refrigerator in September, 2010. In November, I had a problem with my range. I called Sears repair, they came right out and fixed the problem. In April, my range broke again with the same problem. I repairman came out fixed the problem and left. The next day the problem occured again. I called Sears and set up an appointment for a repair. After I had taken the day off, the repairman called and said he didn't couldn't fix the problem because he didn't have the part. he was going to order the part and we set up another date for him to come to the house. The part arrived, the repairman came the next day, except he said the ordered part was damaged. He cleaned the broken part of the stove, and said he just needed a cleaning. Before he was out of the driveway, the stove broke again. Since then I have had two repairmen come to the house. Noone has been able to fix the range. I have called everyone and spent hours on the phone trying to get satisfaction from Sears. I have missed days of work waiting for repairmen to come to the house. It is the most frustrating experience I have ever had. I will never buy another Sears appliance. They are the worst people to deal with.
I have names and employee numbers, but that means nothing. I have actually been offered gift cards in exchange for my trouble and have never received them. SEARS/KENMORE...a Name you can Trust. HA!

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SearsCares says: (7 years ago)
Dear madinny,

I came across your post here and wanted to reach out to you and offer assistance. I am very sorry that you have been having such a difficult time with the repair for your range. Sears works very hard to ensure that we quickly and correctly resolve our customer’s repair situations and in this case we have definitely failed to live up to those expectations. My name is Greg and I am part of the Sears Cares Escalation team and we are a single point of contact for escalated customer problems and we would very much like to assist you in making this right. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the range repair was set up under (if different than the contact phone number) and we’ll call you directly. Also please make reference to your screen name, (madinny), so we can easily locate this initial contact information and we look forward to talking to you soon.

Thank you,
Greg G.
Social Media Moderator
Sears Social Media Support

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