Sears Complaint

Sears Complaint


lucyb's Picture Reviewed by lucyb

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Bad choice - Kenmore elite Oasis HE


I purchased a kenmore elite oasis he washer and dryer back in 2006. The hinges of the washer lid cracked soon after we bought it and there was rust in that area as well. Now we are in 2010 and my dryer will not work. It seems that the pannel board won't accept command given. This is bad because I payed a total of $2,497.64 in cash back then. I feel these things should last more than 4 years. I made such a sacrifice to save money to buy these appliances for nothing. I should have just gone to a local furniture store. I thought that by going to sears I would have made a great buy. I name I could trust. Well never again will I purchase an appliance at sears.


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Comments


SearsCares says: (7 years ago)
 0
Dear LUCYB,

First, we would like to apologize for all the trouble that you have encountered with your washer and dryer that you purchased in 2006. Here at Sears we do value you as a customer and would like the chance to look into this for you and see if there is anything we can do to assist you. My name is Shayne and I work for the Sears Cares Escalations Team and we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so that we can look into this for you. Please provide us a contact number and the phone number the washer and dryer were purchased under and we will call you at your convenience. In addition, include your screen name (LUCYB) in the email so we can reference to your case.

Thank you,

Shayne W.
Senior Case Manager
Sears Cares






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