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Sears Complaint - Broken Frid and Freezer
Sears Complaint

Sears Complaint


Broken Frid and Freezer

Two weeks ago my seal broke on my bottom freezer, i called sears direct. they said the part would be here in 5 day. Had no choice. So i waited and waited, mean while no freezer or frid... 10 days later the part comes in, but because they screwed around so long it ruined the theromstat in the freezer, so I called to OVERNIGHT that parts, they said" you will have it tomorrow," Well its tomorrow and freaking part, so I called and it hasnt even freaking shipped yet, it could take another 4-5 days. They lie just to get you to order a part, and making freaking excuses why it wasnt here. Cant even get a manager on the phone either. They cant tell me when I am going to get my part, they put in a request to find out but that will take another 2 days for them to respond. WTF....SEARS YOU STINK. NEVER WILL I BUY FROM YOU AGAIN, MY HOUSE IS ALL SEARS APPLIANCE , NOT ANY MORE.

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SearsCares says: (5 years ago)

Hello my name is Trent and I am with the Sears Cares Team. We have come across your post and wanted to offer our assistance. Please accept our apologies for the ordeal you have experienced with the repair of your freezer. From your post we can certainly understand why you would be frustrated. We would like the opportunity to connect you with a dedicated case manager that will work with you to ensure your repairs are completed without further unnecessary delay. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (PHYLISS), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Trent A.
Social Media Moderator
Sears Social Media Support

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