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Sears Complaint - Cancellation Policy - 8192535 Vacuum Part
Sears Complaint

Sears Complaint

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Cancellation Policy - 8192535 Vacuum Part


Cancellation policy not visible during the on line order process. I ordered and wanted to cancel only 2 hours after placing the order. I found out that no changes or cancellations were permitted. The cancellation policy was only displayed AFTER you pay. They put a link on the confirmation titled “How do I cancel my order”. When you follow the link it states that you can’t cancel.

I’ve never come across an on line retailer that had a no cancellation policy. Now I have to pay for the shipping to my home and pay for it to return and wait for my refund.

Terrible policy….do they realize that we’re buying parts for some appliance that cost hundreds of dollars and that when it comes time to make that purchase decision again to buy new, Sears won’t be getting the business.


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Comments


imacgyver says: (9 years ago)
 0
Same here - tried to cancel my order only a day later, found out they can only cancel orders that have been put on back order status. On top of that, one of the parts I ordered is non returnable. I filed a complaint with the BBB. Who else can I complain to?



cro158091614501 says: (9 years ago)
 0
stop playing with me for i get the f.b.i. in this think you



cro158091614501 says: (9 years ago)
 0
i want to cancel my purchase



cro158091614501 says: (9 years ago)
 0
i want to cancell the card think you



allgurl009 says: (10 years ago)
 0
i want to cancel my purchase




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