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Sears Complaint - Delayed service schedule
Sears Complaint

Sears Complaint

lilac's Picture Reviewed by lilac


Delayed service schedule

I requested for service technician to repair the Kenmore Washer and Dryer that I purchased from Sears . The first service scheduled was on Saturday, Jan 21 between 1:00 p.m. to 5:00 p.m. At around 16:00 a voice computerized message called me to call 1 (800) 927 - 2291 to reschuled since the service technician couldn't make it that Saturday. For the 2nd time, I rescheduled the service for Wed Jan 28 between 8:00 to 12:00 p.m. The customer service rep also reassured me that I will be the first customer for that day. I will be expectime the service to arrive between 8:00 to 9:00 a.m. Unfortunately, it will never happened, because I got a computerized call that the service technician will be delayed and the he will be in between 12:00 to 5:00 p.m. I had called the customer service and the customer rep hang up the phone. I called again and finally spoke to another customer service and then without verbal warning or explanation transferred me to another number and got an answering machine. For the third time, I finally spoke to a customer service willing to listen to my frustration and complain and transfer me to appropriate dept. For the 3rd time, I have to reschedule the service to come in Feb 4, Saturday. Will see if this service technician will show up at all or delayed the arrival. As you can imagined, I had to spend time Wed Jan 25 at home instead of working to wait for someone who will not show up in the morning.

I have been a Searss customer since 1980, we purchased majority of appliaces through Sears. Kenmore washer and dryer are worst. Dryer was making loud noise and the washer didn't last long. I had my car service for oil change but broke the timing belt. I was told that it was worn out, which was falsed because, I went to my mechanic and was told that the timing belt was perfectly ok. I totaly lost trust and loyalty with Sears Roebuck Company. From this day forward, I will be doing business with Home Depot.

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