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Sears Complaint - Delivery/customer Service issues
Sears Complaint

Sears Complaint


bryon's Picture Reviewed by bryon

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Delivery/customer Service issues


ordered a lazy boy recliner for a medical issue. was given the original date of 7/10/12. called a few days before and was told everything was on track for that delivery date. Called the day before and was told that the automated (computer) system would call my house between 6 and 9pm with a delivery time window. spent all day waiting. called the sears delivery number that evening 7/9/12 at 7:30pm and was told that the chair wouldn't be delivered until the 26th of july. it's not like i was ordering the chair for recreational use. it is the only brand that elevates my legs above my heart. It would have been so easy for the delivery department to pick up the phone when they discovered that there was a problem and called me.


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Comments


SearsCares says: (6 years ago)
 0
To: bryon,
My name is Dianne and I am a member of the Sears Social Media Support team. I saw your post today and wanted to touch base with you. I am terribly sorry to read that your recliner has been delayed and that our delivery unit did not call you to let you know of the delay. It is our goal at Sears to provide our customers with the highest quality of customer service. I am sorry that we disappointed you. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the recliner was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (bryon) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Dianne D.
Social Media Moderator
Sears Social Media Support





SearsCares says: (6 years ago)
 0
To: bryon,
My name is Dianne and I am a member of the Sears Social Media Support team. I saw your post today and wanted to touch base with you. I am terribly sorry to read that your recliner has been delayed and that our delivery unit did not call you to let you know of the delay. It is our goal at Sears to provide our customers with the highest quality of customer service. I am sorry that we disappointed you. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the recliner was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (bryon) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Dianne D.
Social Media Moderator
Sears Social Media Support






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