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Sears Complaint - Diehard on-line purchase
Sears Complaint

Sears Complaint

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Diehard on-line purchase


http://www. sears .com/diehard-gold-garden-tractor-battery-group-sizes-u1r/p-02827195000P

Tried to purchase this battery on-line today, it says buy on-line pick-up in store. No box to select this feature, so I called Sears 1-800-469-4663 to maybe order over the phone or get help to make the purchase on-line and was transferred a couple of times and finally to a young girl who spoke english but I had a terrible time of ubderstanding what she said, I believe she said it was not available in my local store, but I had seen many there 1 hour before, when I came home to get my old battery for a core exchange I checked on-line to make sure of the correct size, I found it much cheaper on-line from Sears. Cheaper is better for the same product and I asked to speak with someone other than her, like her supervisior she kept repeating herself which I could not understand. Asked many times to speak with someone else and finally hung up. The store where I saw these batteries was in Glassboro, NJ (Sears Hardware and Appliances)


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Comments


SearsCares says: (6 years ago)
 0
Dear stapleb1:

My name is Robert and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We do apologize for the disappointing experience you've had with one of our stores. We'd at least like to follow up with you so we can improve our customer experiences. Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (stapleb1) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,


Robert B.
Social Media Moderator
Sears Social Media Support






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