Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Sears Complaint - Dont buy 2809 freezer - kenmoor fridge
Sears Complaint

Sears Complaint


Dont buy 2809 freezer - kenmoor fridge

Im writing to express to other wood be buyers to avoid purchasings a Kenmore Elite 20.6 cu. ft. Upright Freezer (2809) due to the poor workmanship on the door lock which doesn't lock correctly, once you attempt to lock it, the bar that suppose to catch the door frame to hold together tight fails when pulling on the door handle it cause a gap for the cold air to escape which creates damage to the door frame by bending the door side. We had a Sears service call on this unit they advise us to return this unit for a new one the cost to repair would be over $ 500.00 just for the door, he also said that this is a defect. We went to our Sear store to see if the store modle (2809) would lock correctly,which it did the store manager was present.

I called the customer care center to exchange this unit however after being told they would bring one that would correctly inspecting at the warehouse by a manager which he said that was his job and was noted on the work order being the fourth attempt then they brought out another new one that had the same problem a defect unit the driver stated to me and his call center that they all do this that i should accept this unit as is and that I refused the delivery. When speaking to the customer care center specialist they offerd us not to exchange of this (2809) replacement when this is under the 30 day warranty clause for defects they only gave us the option of sending a repair tech or offer a defferent type of freezer unit.

Warning don't buy Sears brand name quality Kenmore Elite 20.6 cu, ft upright freezer (2809)

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to Sears
SUBMIT a ticket
for Sears
WATCH videos
for Sears
More Sears Reviews and Complaints MORE reviews and complaints
for Sears


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More Sears reviews


Similar reviews



Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team