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Sears Complaint - Front tire craftsman riding mower
Sears Complaint

Sears Complaint


Front tire craftsman riding mower

I bought a Craftsman Riding mower in year 2004 for about $1000. My front tires needed replacing. The part # is 1401143. I went to Sears Parts and Repair in Cleveland ,OH and was told that your computer told them that the part was "no longer available". Unbelievable!! A corporation sells and advertises service for an expensive item and has no process to help customers replace parts. I got on e=Bay and there are THOUSANDS of outlets that sell aftermarket wheels that would fit on the axle of my mower. How ignorant can a company be to not serve their customers about this kind of terrible service( no service)

In the future, you will find me "not available" when it comes to buying Sears products.

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SearsCares says: (7 years ago)
Dear sonbob47:

My name is Susan and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. I'm sorry for the parts that are unavailable for your 2004 tractor. I can only imagine your frustration and hassle with this issue. We would like to help you.

At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this. Please send us an email. In the email, please provide a contact phone number and the phone number the tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (sonbob47) to reference your issue and we do look forward to talking to you soon.

Thank you,

Susan R.
Social Media Moderator
Sears Social Media Support

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