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Sears Complaint - GOD is like SEARS %u2026 He has everything! - Purchase of iPhone 5
Sears Complaint

Sears Complaint

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GOD is like SEARS %u2026 He has everything! - Purchase of iPhone 5


GOD is like SEARS %u2026 He has everything!

%u2026 And Sears thinks it%u2019s like God, a law unto itself!

Sears acts for its own good not that of its customers. Even when it advertises and promises a sale and secures the payment it believes it has the divine power to cancel without notice. Sears doesn%u2019t seem to believe in telling you the truth either. They offered a refund and then claimed not to have taken my payment. They blamed a 3rd party supplier who had never even been informed of my order. They exposed my credit details to potential fraud so that the bank made me replace by card. They produced a succession of %u2018customer service%u2019 reps so that I hardly ever communicated with the same person twice.

The result? I am left angry and out of pocket without the promised product. Even letters to the CEO and Chairman appear have hit the garbage for I have had no acknowledgement or response in a month.

I would not advise anyone to purchase on-line from Sears.

Sears don%u2019t giveth but Sears taketh away


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Comments


UnhappyConsumer7 says: (6 years ago)
 0
Brian S.,
It’s really nice hearing from Sears but let’s cut to the chase. I’ve probably sent about 50 emails to Sears at this point with most recent communications being sent to ALL the following;
SMAdvisor@searshc.com
Webcenter@customerservice.sears.com
international@customerservice.sears.com
sears_international@customerservice.sears.com
orders@customerservice.sears.com
smsupport@searshc.com
searscares@searshc.com

It seems to me like you have had plenty of chances to reach a satisfactory resolution well before I wrote to (and was ignored by) your CEO and Chairman (and their staff).

I’d love to be reporting that Sears recognised that I did all asked of me (paying promptly and responding quickly to all queries at my expense) while Sears have broken their promise and strung me along.

I believe I have been very patient over the last few months but I now must warn others of Sears omnipotent attitude and how they treat customers.

Regards



SearsCares says: (6 years ago)
 -1
Dear UnhappyConsumer7,

My name is Brian and I am part of the Sears Social Media Escalations team. We are truly sorry for all the trouble you have encountered with your 3rd party online order. We understand how frustrating it can be dealing with 3rd party vendors by yourself, and we would love the chance to help find a satisfactory resolution for you. Please send the following information – contact #, screen name (UnhappyConsumer7), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support






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