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Sears Complaint - Garage Door Installation
Sears Complaint

Sears Complaint

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Garage Door Installation


I purchased a garage door opener in March 2013. Since that time, I have scheduled installation through Sears on line installation. I received a confirmation with date and an email stating someone would call to set a delivery time frame. My credit card information was provided based on the company's online installation confirmation that the card would be on hold until the services were performed and the technician had provided the invoice for the services. THAT NEVER HAPPENED! MY MONEY WAS TAKEN SHORTLY AFTER I HUNG UP THE PHONE. ITS NOW BEEN 10 BUSINESS DAYS AND I HAVE NOT RECEIVED MY MONEY BACK NOR HAS SEARS INSTALLED MY GARAGE DOOR OPENER. I WILL NEVER EVER EVER EVER DO BUSINESS WITH SEARS AGAIN! WHAT THEY'VE DONE IS STOLEN MY MONEY AND WANTS TO SEND ME A CHECK - YOU DIDN'T RECEIVE A CHECK FROM ME - YOU STOLE MY MONEY AND I WANT IT BACK IN THE SAME FORM AS YOU STOLE IT - A CREDIT BACK TO MY ACCOUNT. WHY IN THE HELL WOULD I ACCEPT A CHECK FROM YOU THIEVES?


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Comments


SearsCares says: (4 years ago)
 0
PISSEDOFFCONSUMER12,
We apologize for the troubles you’ve experienced with trying to get your garage door opener installed. My name is David with our Sears Social Media Support team. I came across this post and wanted to offer our assistance. We would like the opportunity to have a case manager contact you directly to discuss this situation and assist in addressing any other concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the garage door opener was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (PISSEDOFFCONSUMER12) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

David W.
Social Media Moderator
Sears Social Media Support






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