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Sears Complaint - Incompetence - Alternator
Sears Complaint

Sears Complaint


Incompetence - Alternator

This review has been resolved or replied to by this company.
On yesterday 14 March 2013, I took my 1997 Dodge Dakota to Sears Auto Center in Albany, Ga for a battery gauge reading 11 Volts. The battery had built up corrosion and appeared to be leaking battery acid but the technician said it was the alternator. I was charged $253 to change the alternator and when I went to pick it up I found the gauge was still reading 11 volts. After paying over $250 I had the same issue. If the tech would have changed the battery first I don't think my truck would of had to spend the night in sears auto center. I am extremely dissatisfied with the level of professionalism from this center. The battery was still corroded and leaking with no change at all. I would like my old alternator back on as well as a new battery to see if that fix the problem. Not pleased with this service center.

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SearsCares says: (6 years ago)
Dear Jtholt13,

We apologize for your recent experience with our Auto Center. We can see how frustrating it was to have repair work done and continue with the same concern with the voltage as before. We would like to connect you with a case manager from our executive office. Our case manager will assist you by finding answers to your questions and concerns. If you could take a moment and please contact our office via email at smadvisor@searshc.com so you don’t have to be concerned by this any longer. In the email please provide the best contact phone number or the number to which your repair was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Jtholt13) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Christine R.
Social Media Moderator
Sears Social Media Support

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