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Sears Complaint - Kenmore 600 washer - Kenmore 600 washer
Sears Complaint

Sears Complaint

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Kenmore 600 washer - Kenmore 600 washer


Our 1-1/2 year old Kenmore washer needs a new transmission. No, we didn't purchase the extended warranty thinking Kenmore was a good brand and would last a number of years. We are retired and have no children at home so it isn't as though a family of 5 is using it. Maybe 2-3 loads a week maximum. The people I've talked to at Sears say it's our problem, the machine may fail at any time. They are not interested in keeping us as a customer and apparently don't care that the product is shoddy. I think Kenmore used to be a good brand, but no more. I'll be researching something else for a replacement and will think twice before purchasing other Sears products given the poor service.


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Comments


jdchmiel says: (8 years ago)
 0
I have had the same exact issue with a nearly new unit. the transmisison failed very early. I took the unit apart to discover it is a defect in the transmisison where a C-clip that should be in a groove on the shaft to hold it in place is not in the groove, allowing the gear to rub against the top of the case and eventually create enough clearance for teeth to skip. Replacement transmissions are on ebay for about $40.



SearsCares says: (8 years ago)
 0
jfayenelson,

It’s unfortunate that you are experiencing problems with your washer after 1½ years. Just like a product that is purchased there is always a risk of the item malfunctioning at some point. We understand why you are concerned with the product failing so soon and we would like to speak to you regarding your current situation. My name is David and I work for the Sears Cares escalation team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact number and the phone number the washer was purchased under (if different than the contact number) and we will reach you at your convenience. In addition please include your screen name (jfayenelson) in your email so we can reference to your posting.

Thank you,

David V.
Senior Case Manager
Sears Cares






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