Sears Complaint

Sears Complaint


Kenmore Elite French Door Refrigerator - Kenmore Elite French Door refrigerator

Paid almost $4000 for a Sears Kenmore Elite refrigerator in January. Call to service service dept on 8/11 because the vents behind and under the the deli drawer were frozen over SOLID. Waited 3 full weeks for service man who told me w/o even looking inside the unit that it needs a new computer and it will be another 17 days b/4 he can come back. That is 41 days from the date of my original service call. Furthermore he told me I need to get another refrigerator to put my food and medications in while I thaw this one out for 24-48 hrs before he comes back! When I complained about the long wait he suggested that they ship the part directly to me and we can put it on ourselves. Sears service is second only to the poor quality of their products

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to Sears
SUBMIT a ticket
for Sears
WATCH videos
for Sears
More Sears Reviews and Complaints MORE reviews and complaints
for Sears


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More Sears reviews


Similar reviews



Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team