Sears Complaint

Sears Complaint

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Kenmore Elite French Door Refrigerator - Kenmore Elite French Door refrigerator


Paid almost $4000 for a Sears Kenmore Elite refrigerator in January. Call to service service dept on 8/11 because the vents behind and under the the deli drawer were frozen over SOLID. Waited 3 full weeks for service man who told me w/o even looking inside the unit that it needs a new computer and it will be another 17 days b/4 he can come back. That is 41 days from the date of my original service call. Furthermore he told me I need to get another refrigerator to put my food and medications in while I thaw this one out for 24-48 hrs before he comes back! When I complained about the long wait he suggested that they ship the part directly to me and we can put it on ourselves. Sears service is second only to the poor quality of their products


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