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Sears Complaint - Kenmore Elite Refrigerator - Kenmore Elite Refrigerator Sears
Sears Complaint

Sears Complaint

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Kenmore Elite Refrigerator - Kenmore Elite Refrigerator Sears


Sears has been trying to fix my refrigerator for over a month. The technician found a leak in the system and in the process of finding the leak he burned up the compressor. Now over a month later I still have no refrigerator. Parts are still being ordered and of course you can't get an appointment for 7-10 days. Unbelievable poor service from this multibillion dollar company. I have 2 small chilcdren at home and have no refrigerator. All I get is apologies that are useless. I have a warranty that states replacement is an option but no one in customer service seems to think that is necessary. How would they like to live without a working fregirator for over a month and counting...it's still not fixed and my next appointment isn't for 3 more days. Since the technician further damaged my unit I feel I am entiled to a replacement. Even if he gets it working again what about the damage her caused by trying to fix it. It is ridiculopus that a 5 1/2 year old $2000 refrigerator is having issuees anyway. Kenmore used to mean quality..now its junk. LG parts that no one can service except Sears...then poor service is all you get. I need a replacement!


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