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Sears Complaint - Kenmore Washer Repair - Kenmore Elite Top Load Washer
Sears Complaint

Sears Complaint


Kenmore Washer Repair - Kenmore Elite Top Load Washer

Purchased a Kenmore Elite Top Loading Washer from Sears in 2005. Washer started leaking water when filled (Jan 2010) called Sears, scheduled Tech to come out. Apparently Sears sold me a washer that does not have a serial number on it. I have purchased many appliances from Sears I did not realize this was not on the washer. Sears is suppose to be the experts why would they sell a washer and deliver to my home without a serial number. Even though I have a warranty they will not repair (I will never buy another item from Sears I have purchased all major appliances from them for the last 25 to 30 years with extended warranties. This meeans noting to Sears.

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SearsCares says: (10 years ago)
Dear Josie56,

We are sorry to hear about the problems that you are currently experiencing with getting your washer service. We can only imagine the inconvenience you are experiencing with your washer leaking as well as not receiving the repair service. My name is David and I work for the Sears Cares Executive Team and we want you to know that we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can assist with resolving this issue. Please provide us a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, include your screen name (Josie56) in the email so we can reference to your case.

Thank you,

David V.
Senior Case Manager
Sears Cares

littleton says: (10 years ago)
something is wrong here. Sears is without question the best company I've ever dealt with when it comes to resolving problems. For that reason I frequently pay a premium price for their product; Thier washers and dryers and hand tools are simply the best

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