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Sears Complaint - Kenmore no so Elite - Kenmore Elite
Sears Complaint

Sears Complaint

nauiz's Picture Reviewed by nauiz


Kenmore no so Elite - Kenmore Elite

This review has been resolved or replied to by this company.
We purchased 4, count them FOUR, Kenmore Elite appliances in one day totaling about $10,000. Within the past 12 months, I have to call Sears Service twice on my Elite Fridge. I am going to spell out our situation in glorious detail. First, the refrigerator...what a beauty. Stainless steel, French doors with the ice maker on the left top door with the freezer on the bottom. So far, so good, right beautiful design??? Well, that is until you fridge goes dark and won't turn on. Call service and they come and replace a couple of filters and tell me every thing is OK when I knew something was not quite right with the fridge and tell me that everything is OK with this piece of equipment ( I knew back then that this was a lemon that needed to be replaced but they talked me into the wait and see how the fix worked) . few months later I being told on my second service call that I need to replace the main PCB board and an assembly fan and now I have to pay close to $600.00 if I want the piece of lemon for better words being fixed since I am now out of warranty and that Sears cannot cover cause it is out of warranty. Then I pledge not too buy anything from this company ever again. You just lost a loyal customer for the last 20 years for a meager $600.00. I 'll bet another company that is willing to take care of customer wont be hard to find. Learn two words that would make you have repeated customers "Customer Service".

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SearsCares says: (6 years ago)

I'm sorry for any inconvenience and frustration you’ve encountered with your refrigerator. My name is Brian H. and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. At your convenience please contact our office via email at SMAdvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (nauiz) in the email so we can reference your post. Again, we’re sorry for any trouble we have caused and we hope to speak with you soon.

Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support

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