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Sears Complaint - Lawn tractor - Craftsman lawn tractor
Sears Complaint

Sears Complaint


Lawn tractor - Craftsman lawn tractor

I purchased a sears lawn tractor from sears the spring of 2005 and maintained this thing like taking care of a baby since I did not have the money to replace it, last spring with no warning a piece inside the moter broke and blew through the side of the engine, when I called to see how much a relacement engine was I was told it was 1100 dollars, now that seems kinda funny since I paid 1199 for the entire tractor!! What a scam, the tractor in question is now sitting in my front yard by a busy road witha big sign on it that says sears craftsman one big Lemon, since sears told me sorry about your luck. sincerly Robert B. Merritt

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SearsCares says: (8 years ago)
Dear mad555,

We are sorry to hear about the problems that you experienced with your mower that you purchased 5 years ago. Here at Sears we do value you as a customer and would like the chance to look into this for you. My name is Shayne and I work for the Sears Cares Escalations Team and we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so that we can further discuss your concerns. Please provide us a contact number and the phone number mower was purchased under (if it is different) and we will call you at your convenience. In addition, include your screen name (mad555) in the email so we can reference to your case.

Thank you,

Shayne W.
Senior Case Manager
Sears Cares

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