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Sears Complaint - Layaway/Delivery Complaint Sears
Sears Complaint

Sears Complaint


Layaway/Delivery Complaint Sears

Uses Layaway for a Nordic Trac Elliptical Trainer back in Oct 2012. Set up delivery date and they have now called me the day before and say it has to be postponed. Very unclear as to why. Spoke with the store and they tried to blame Nordic Trac as well as increased sales for Christmas. Bottom line is that they said they had the merchandise in stock and now they don't. From other posts I have seen on-line this is a common deceptive practice. DO NOT ORDER/LAYAWAY OR SHOP AT SEARS . It is now easy to see why they have been losing business. Also, when I called the delivery call center they would not tell me their location. That is probably because it is off shore somewhere. The person i spoke with was very hard to understand. This is another reason not to shop there. I know the store tried to resolve my issue but couldn't. Basically they are selling merchandise implying it is in stock but it is not. Find somewhere else to shop!

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SearsCares says: (5 years ago)
My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to you on this issue. I am sorry to hear that we have let you down and would like to offer some assistance. I can see frustrating it is to purchase a treadmill and not know the exact delivery date. Even more, I find it very disappointing the level of customer service you have received regarding your order. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the treadmill was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (jbacres) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support

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