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Sears Complaint - Lemon of a heat pump - Sears Kenmore heat pump
Sears Complaint

Sears Complaint


Lemon of a heat pump - Sears Kenmore heat pump

We purchased a heat pump from Sears in 2008 - the air conditioning unit has never worked for more than a few weeks at a time - we have had 8 different technicians attempt to fix it, each one leaving with a different explanation, too much freon, not enough freon, celluloid switch, compressor, pressure regulator - receive emails from the webmaster@sears.ca confirming the unit is fixed and problem resolved. Phone calls to salesman remain unanswered - the only time he called back was when we called to say we wanted to now buy a new furnace - he was at our house in no time - like we would ever purchase anything from them again ! He also promised he would see to it being repaired. The entire episode has been very frustrating. We have been requesting they take the unit back and replace with a new one - if they sold us a cheap unit we would gladly upgrade to something better - we are not even allowed to have an independant service technician work on it as it will void our guarantee so we are at the mercy of these geniuses they keep sending and are now facing another hot and humid Montréal summer with no air conditioning. This latest episode started mid May - it is not June 9th, and it is still not working, with no sign of it being repaired anytime soon!!

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SearsCares says: (8 years ago)
To Dar103,

I am sorry that you are having so much trouble with the heat pump that you purchase in 2008. I can see why you are so frustrated with all of this. My name is Shayne and I am part of the Sears Cares Escalations team and we’d like to step in and see what we can do to help you get this taken care of. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated by this situation. In the email, please provide a contact phone number and the phone number the heat pump was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Dar103) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Shayne W.
Senior Case Manager
Sears Cares

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