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Sears Complaint - Lied To Us. - TREADMILL
Sears Complaint

Sears Complaint



This review has been resolved or replied to by this company.
This message will probably go nowhere but I still have the need to at

least voice my issue. A couple days before Black Friday my wife and I

went to Sears to look at treadmills. Our goal was to find the treadmill

we wanted in advance before trying to decide on one while fighting the

crowds on Black Friday. We found the one we wanted; it was the

NordicTrack T5.7 for $599.

We were told if we were to buy the treadmill right then and if the price
was to go any lower in the next 14 days we would be credited the

difference. I asked if that would be the case for the Black Friday sale
price as well and the associate said “Yes Sir, even Black Friday

prices.” We were convinced to purchase the treadmill right then knowing

we would still receive the better price if it did get any better. Black

Friday arrives and the price lowers to $499. I thought “great” and I

contacted Sears and explained how I would like to be credited the$99

that I was told I would be three days prior. It was explained to me that
was not possible because any deals like that would be excluded for Black

After learning this would I have been better off returning the original

treadmill for a refund that day then to turn around and repurchase the

same one for $100 cheaper 5 minutes later? If it wasn’t such a hassle I

would have. The day I purchased the treadmill we were straight up lied

to by the sales associate. My wife and I have purchased numerous items

over the years from sears which include some more costly items. We are

extremely let down by this experience and hope this letter will at least
raise some concern about policy/ customer service, and hopefully prevent
the loss of faithful customers.!

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SearsCares says: (7 years ago)
Dear rjmartinj:
I completely understand your frustration with purchasing your treadmill 3 days prior to Black Friday assured that you would get credited if the price went down. When the price did go down, you were then told that because it was a Black Friday item it was not included in our policy to refund any decrease in price if the item went down within 14 days. We apologize for any frustration this has caused you and your family. My name is Susan with Sears Social Media Support group and we would like to look at this issue further and offer our assistance in resolving your issue.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the treadmill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (rjmartinj) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support

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