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Sears Complaint - Maintenance Agreement Charges
Sears Complaint

Sears Complaint

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Maintenance Agreement Charges


We have had "whole house maintenance agreement" for at least 15 years. This year when we renewed, we were charged a $39.00 dollar fee for renewing. (That does not take into consideration the $2,581.44 we are paying for the service for 2 years) Since we did not know of the charge, needless to say we did not pay it. When our statement arrived on April 12, 2014, we were also charged a fee for $25.00 who knows what that is for, and an interest charge of $55.98 even though we had not had the opportunity to pay the account. I have always appreciated the Maintenance Agreement and hope to continue it. HOWEVER, even though we have spent thousands of dollars at Sears for appliance, mowers, aid conditioners etc. I will never feel the same way about your company. If we had a history of not paying our bills in a timely manner, perhaps there would be some justification for these fradulent charges. Rest assured, I will never recommend Sears to another person. I would hope that you would reassess your financial way of charging customers.


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