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Sears Complaint - Mattress
Sears Complaint

Sears Complaint




I am so disappointed in sears warranty and customers service. I could not imagine that can happen in a country like CANADA!!!

My story is very simple and straight I bought a high end Mattress (Sealy Posturepedic ) just thinking that sleep is the most important thing in our lives to get yourself ready for the next day and I paid through my mouth and nose to buy that Mattress and salesman (Liar A BIG Liar) told me that this mattress has 10 or 20 years warranty if it sags or bulge or anything goes wrong with the mattress. After buying that mattress--- in 4 months it has started Bugling and sagging from the sides. I GOT BACKACHE FIRST TIME IN MY LIFE...I called sears customers service (MOST ILL MANNERED SERIVCE REPS...THEY JUST DONT ABUSE YOU OTHERWISE SAY EVERYTHING JUST TO FORCE YOU TO END UP THE CALL)...anyways according to their report mattress doesn’t have 2 inch depression so they can’t do anything--------CAN YOU BEAT THAT...I M HAVING BACK PAIN BECOZ OF THE MATTRSS and any blind person can tell you that mattress is sagging and bulging and has dents on both sides of the mattress...i mean that’s a limit...then they simply refuse to change or repair the mattress NO MATTER HOW BAD BACKACHE I HAVE!!! my wife has stopped sleeping on that bed and sleep on 2 inch mattress on floor bcoz of the pain...that’s sooo outrageous...I belong to India (A third world developing country) but sorry to say EVEN THAT DOESNT HAPPEN THERE...THERE IS NO HONESTY IN SEARS PEOPLE THEY ARE SIMPLY ROBBER AND LIARS ...NEVER PURSHASE ANYTHING FROM THEM...

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marleasg says: (7 years ago)
I had the exact same experiance. The only differance is I had the mattress ( A Sealy) 4 days when I started to try and get some help.
Never any help, and the run around is perfected here. I hate Sears too, and hope to live long enough to see them go OUT of business. That is what should happen to liars and theifs.

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