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Sears Complaint - NEW WASHER! Service SUCKS!!! - MAYTAG/BRAVO
Sears Complaint

Sears Complaint



Brand new Maytag/Bravo washer that does not operate. Paid for warranty until 2014. Call and you are on hold for as much as an hour or longer. ALL REPRESENTATIVES ARE BUSY!! My hard earn money for this washer and all you get is WE APPRECIATE YOUR PATIENCE! WHAT? What idiot is running Sears now? First I was lied to by whom ever took my call my after an hour AFTER hearing your message that Sears would pay for a rental washer. Found out that they only pay for a rental washer after the repair person actually visits your home. They don't pay for a rental washer before this person comes. I have to wait until July 2, 2013 for anyone to see about my brand new washer and repair it. Hey, I'm out of clean underwear, clothing to wear to work, as I do work a full time job. Why don't you send some one from Sears to pick up my laundry and do it for me and then bring it back. I used to trust Sears as that's where most of my appliances have come from for 33 years. ATTENTION TO ANYONE WHO REVIEWS THIS!!!! DON'T DARE HIRE SOMEONE TO COME IN AND FIX YOUR APPLIANCES IF YOU PURCHAED WARRANTY AS THAT WILL VOID YOUR WARRANTY. SEARS YOU SUCK!!!! Lie any of your care. This could be you. after 33 YEARS OF DOING BUSINESS I DO NOT RECOMMEND YOU PURCAHSE ANYTHING FROM THEM! In fact the Sears here in Orangeburg SC is no longer open. WHAT DOES THAT TELL YOU!

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SearsCares says: (6 years ago)
Dear calcutt,

My name is Trent and I am with the Sears Cares Escalation Team. We are so sorry to hear that we have made you feel this way. From your post it is clear that we have let your down. We would like the opportunity to speak with you so that we may connect you with a dedicated case manager who will work with you to ensure this issue is resolved and make things right. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (calcutt), to smadvisor@searshc.com. Again, we apologize for the frustrations we have caused you and look forward to speaking with you.

Thank you,

Trent A.
Social Media Moderator
Sears Social Media Support

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