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Sears Complaint - New Lawn Tractor problem - Craftman Lawn Tractor
Sears Complaint

Sears Complaint


New Lawn Tractor problem - Craftman Lawn Tractor

My new model 28857 Craftsman lawn tractor's mower deck does not raise to the 4" as advertised. I noticed it the first time that I used it. The tractor now has 30 hours on it. I have read the same compliants from many others on the internet. I found that a reasonable fix is to swap the non adjustable link lift located on the right side of the mower deck with the same type link that is on the left side, which is adjustable. This would give about another inch in raising the deck. The part number needed is 195181. I think that Sears should provide the part without any cost to me. I am capable of installing the part myself or a Sears service man could install it at my house without charge. I did not purchase any service contract. The mower was purchased on 06/12/2011. Thanks, Ron

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SearsCares says: (7 years ago)
Dear Ron,
I saw your post here and I want to apologize for the difficulty you’ve had with your tractor. I can understand how frustrating it is when something you purchased does not perform as expected. I see from your post that you have researched this deck issue and the part needed. We would very much like the opportunity to discuss this with you and work towards a resolution. My name is Laura with Sears Cares and we are a single point of contact for escalated concerns such as yours. At your convenience please contact our office via email at smsupport@searshc.com and a personal case manager will reach out to you directly. In the email, please provide a contact phone number so that we can call you directly, the phone number the tractor was purchased under (if different than the contact phone number), and please do include your user name (ronbo1) for reference to your issue. Again, I apologize for all the inconvenience you’ve experienced with this and we look forward to speaking with you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support

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