Sears Complaint

Sears Complaint

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Outdated gift card - Outdated gift card


I purchased a $100 gift card for Christmas for my mother in 2005. Shortly after that she became ill, suffered a stroke, dementia with all the problems associated with those issues. She must have stashed the card away somewhere and it wasn't found until recently. I called Sears gift card department and they say they can't do anything. I disagree, I believe they can give credit for the gift card, that it would be the decent thing to do. If the person at Sears dealing with this matter has had a parent or other close relative who suffered such problems, and knows what a family must deal with for many years, she or he will understand. The day to day care - both physical and mental - become priority, and going through that person's belongings are secondary. Therefore finding a gift card following his or her death is understandable, at least for caregivers. So - the decent thing to do is to acknowledge and give credit for such a card, after all Sears has already received their money. Gift cards should never have had expiry dates.


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