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Sears Complaint - Poor Quality Kenmore Dishwasher and Service - dishwasher kenmore
Sears Complaint

Sears Complaint

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Poor Quality Kenmore Dishwasher and Service - dishwasher kenmore


I will never buy another Kenmore product! I bought a Sears Kenmore Elite dishwasher in early October 2008. It quit working on July 26, 2010. I was unable to use anyone but a Sears repairman in order to get the part covered under the 2 year warranty. The repair man came to my house on July 30 and said that it did need a part but he would have to order it. He set up another appointment for August 13 and told me to call for an earlier appt. when the part came in. When the part arrived in the mail about a week later, I called Sears but was unable to get an earlier appt. Today is August 13 and the appt. had been set for between 1 and 5 pm. I waited all afternoon for the repairman and he never arrived. When I finally called around 4:50 and again at 5:10, I was told that he had been overbooked and was not coming today but could come tomorrow between 8 am and noon. I am furious! The dishwasher should not have broken so soon and the Sears repair service is not reliable.


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Comments


SearsCares says: (8 years ago)
 0
Dear mcowlishaw,

We are sorry to hear about the problems that you are experiencing with your dishwasher. We can only imagine the frustration this has caused you. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist. My name is Scott and I work for the Sears Cares Escalations Team. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the dishwasher was purchased under and we will call you at your convenience. In addition, include your screen name (mcowlishaw) in the email so we can reference to your case.

Thank you,

Scott J.
Senior Case Manager
Sears Cares





SearsCares says: (8 years ago)
 0
Dear mcowlishaw,

We are sorry to hear about the problems that you are experiencing with your dishwasher. We can only imagine the frustration this has caused you. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist. My name is Scott and I work for the Sears Cares Escalations Team. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the dishwasher was purchased under and we will call you at your convenience. In addition, include your screen name (mcowlishaw) in the email so we can reference to your case.

Thank you,

Scott J.
Senior Case Manager
Sears Cares






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