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Sears Complaint - Return policy - Wayborn Furniture
Sears Complaint

Sears Complaint


Return policy - Wayborn Furniture

Think twice about Sears . Ordered from Sears which when returned product to store, we were told it was a third party vendor. Called third party vendor, and wouldn't take it back. They said it was recieved 8-29-12 and we called Unbeatable.com (Sears third party vendor) on 9/24/12 and they said it was passed 30 days. The person talked to was Glen and they just kept saying it was past the time when pointed out it wasn't past 30 days. I'm stuck with the product after calling Sears customer service and talking to the case supervisor, Maria. Sears are changing by using third party vendors.....becareful ordering from Sears for the holidays. I've made a formal complaint with the Attorney General.

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SearsCares says: (6 years ago)
Hello Wheels1960—
I completely understand your frustration not being able to return your item to our third party vendor and to your local Sears location. I'm not sure how to adequately convey sincerity to you but you should know that we are here to help with this and any other Sears related issue you may be having or have had. My name is Robert and We’re part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this (so we can help). In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (Wheels1960) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support

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