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Sears Complaint - Riding Lawn Mower Service - Craftman Lawn Tractor
Sears Complaint

Sears Complaint


Riding Lawn Mower Service - Craftman Lawn Tractor

I had a riding lawn mower repaired in November 2010, they carburerator was rebuilt. It was snowing in November and since I only use my mower to cut grass it was never used again until May of 2011, when I needed to now cut grass. I went to start it and gas and smoke shot out of the engine. I paid almost $400. for the repair work in 2010 and I called the tech to come look at it and he said that since the warranty work was only 90 days and ran out in March 2011, I would need to pay another $400. because the gas got into the carb and he would need to rebuild it again. It appears it was not put back together right back in November 2010. I did not have the work done as I do not feel I should pay again for something that was not done right in the first place and the mower was never used since parts took so long to get to me and technician did not repair until winter. I just want my mower repaired and it not to cost me again. Can someone help me please?

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willamalex800 says: (7 years ago)
Used riding lawn movers are mainly meant for bigger lawns so that the cutting process should be done effectively and efficiently.

SearsCares says: (7 years ago)

I'm very sorry to hear that your repair has not gone as you expected. Putting myself in your shoes I would not blame you for being upset. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved. At your convenience please contact our office via email at smsupport@searshc.com. Please provide us a contact number and the phone number the tractor was purchased under and we will call you at your convenience. In addition, include your screen name (flybye) in the email so we can reference to your case. Again, I'm sorry for any trouble we have caused but we do appreciate any opportunity to help.

Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support

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