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Sears Complaint - SEARS HOME SERVICE - call center
Sears Complaint

Sears Complaint

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SEARS HOME SERVICE - call center


I called to schedule a Sears service for 2 appliances. I purchased an plan for my 1st appliance and was told that since i had multiple appliances my 2nd appliance would be 32.99. when the tech showed up he repair the 1st appliance and told be another repairman would be there to fix my other appliance. when he arrived he told me the service fee was 65.00 I told him I was told it was 32.99. He canceled the service and told me to call Sear Service. I called and was told that the 2 appliances had to be of like kind, and since one appliance had been serviced there was no longer a second appliance and I would have to pay the regular rate. After calling and speaking to many people for approx. 5-6 hours on the phone I was told the best they could do for me was to send me a $30.00 gift card which COULD NOT BE APPLIED TOWARD MY SERVICE. SEARS SUCKS!!!!!


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Comments


ClemsonTiger says: (8 years ago)
 0
I agree. Lately Sears is a nightmare to deal with. I wanted my clothes dryer to be fixed. when searched on the internet, a sears online chat guy came up. All he wanted to do was to sell me $207/yr service. The other option was to pay $129 for the service technician to come. The person on the chat wouldn't tell me if a subcontractor would be coming, how much the parts cost, etc.

Frustrated, I drove to the local Sears. The experience was scary there. Apparently I went just before 6 PM. All the sales people already left. One sales person was left there and gave me an 800 number to call. I was looking around for the prices of the dryers to see if I should just replace the dryer instead. But the store manager came to me and started yelling at me to leave.

Worst experience ever. Its a good stock to short.



forgot says: (9 years ago)
 0
How many comments do I have to make.



forgot says: (9 years ago)
 0
your service complaint is as bad as you service.



forgot says: (9 years ago)
 0
read the one I just typed



forgot says: (9 years ago)
 0
I sent you a letter yesterday on the computer and you called and set up a time for today. Today you call and cancel it. Please give me the address that I can send the part back and get my money back. I am very upset with your service. Sarah Sweet, 3 Longwood Road, Salem, NH 03069 I only have one e-mail address what do you mean I can't register twice with the same e-mail address?




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