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Sears Complaint - SEARS Home Improvement -kitchen remodel gone wrong - cabinets, floorings, countertop, backsplash
Sears Complaint

Sears Complaint


bmcz's Picture Reviewed by bmcz

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SEARS Home Improvement -kitchen remodel gone wrong - cabinets, floorings, countertop, backsplash


This review has been resolved or replied to by this company.
Kitchen remodel purchased April 6th - still not completed - broken promises, lost work days and lack of communications in all departments.


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Comments


ExSearsSubcontractor says: (6 years ago)
 0
Well i was a Sears sub for 8 years and let me tell you that many kitchen remodels go wrong, why you may ask ???
You are dealing with complete moron's who know next to nothing about kitchen cabinets !!!
The sales staff are trained to be professional liers and BS artists !!!
Your Sears social media people are nothing but a joke used to supress negative comments and try to hide the truth from the public !!!
Do youselfs a favour and DO NOT let them do any work in your house !!!



SearsCares says: (6 years ago)
 0
To: bmcz,
My name is Dianne and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. Please accept our apologies for the problems you are experiencing with your kitchen remodel. I came across your post and I wanted to reach out and offer our assistance with this unfortunate situation. We are sorry to hear that your kitchen remodel has not been completed. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and your family and we would like to assist. Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number given for the remodel (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (bmcz) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support






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