Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Sears Complaint - SEARS REPAIR SERVICE reviews
Sears Complaint

Sears Complaint

ADVERTISEMENT

SEARS REPAIR SERVICE reviews


I HAVE SEVERAL COMPLAINTS.
I SCHEDULED REPAIR APPT ONLINE. THE NIGHT PRIOR TO SCHEDULED APPT I DID RECEIVE A CALL FROM SEARS SAYING THE REPAIRMAN WOULD BE COMING. HOWEVER, REPAIRMAN DID NOT SHOW UP FOR SCHEDULED APPT. I CALLED CUSTOMER SERVICE THEY SAID NO REPAIRMAN IN MY AREA & WOULD I LIKE TO RESCHEDULE. AGAINST MY BETTER JUDGEMENT I SAID YES. THE REPAIRMAN DID SHOE UP TO REPAIR REFRIGERATOR. I HAD TWO PROBLEMS TO REPAIR. THE REPAIRMAN FIXED LEAK IN FRIGERATOR WITH HEATER PROBE INSTALLATION. THE REPAIR OF THE ICEMAKER MAKING HOLLOW ICE WAS NOT REPAIRED. THE REPAIRMAN IMMEDIATELY WITHOUT LOOKING AT ANYTHING SAID THE SADDLE VALVE WAS NOT ALLOWING ENOUGH WATER PRESSURE TO MAKE ICE. I TOLD HIM I HAD JUST HAD THE SADDLE VALVE REPLACED IN THE SPRING. I ASKED HIM IF IT COULD BE A CLOGGED LINE OR WATER INTAKE VALVE; HE DISMISSED BOTH WITHOUT CHECKING FOR EITHER OF THOSE PROBLEMS OR CHECKING WATER PRESSURE. HE SAID THIS WAS A PLUMBING ISSUE & THEY DO NOT REPAIR PLUMBING. THIS IS ODD SINCE SEARS ORIGINALLY INSTALLED THE WATER LINE FOR THE ICEMAKER. THEN WHEN PAYING FOR REPAIR I WANTED TO USE MY SEARS GIFTCARD & SEARS CHG CARD, THE REPAIRMAN SAID THIS WAS A HASSLE TO DO; THEREFORE, I WAS NOT ABLE TO USE MY GIFT CARD.
ABOUT A WEEK LATER I CHECKED THE WATER PRESSURE & SADDLE VALVE BOTH OF WHICH WAS FINE. I TOOK A CHANCE & REPLACED THE WATER INTAKE VALVE (ANOTHER $42) & THE ICEMAKER WORKS GREAT.
I WENT TO SEARS PARTS STORE TO BUY THE PART. THERE I WAS ALSO NOT ABLE TO USE MY SEARS GIFT CARD AS THEY NO LONGER TAKE SEARS GIFT CARDS.
I AM EXTREMELY DISSATIFIED WITH THE REPAIRMAN'S EITHER UNWILLINGNESS TO REPAIR BOTH ISSUES. I AM THINKING MAYBE HE WAS BEHIND IN HIS SERVICE CALLS; WAS ONLY ALLOWED TO CHG A SERVICE CHG & REPAIR ONE ISSUE; OR JUST DIDN'T FEEL LIKE DOING BOTH REPAIRS? HAVING PAID $198 FOR ONLY HAVING ONE ISSUE REPAIRED.
I BELIEVE I SHOULD BE COMPENSATED FOR AT LEAST PART OF THE ORIGINAL REPAIR COST.
ALSO I AM WONDERING WHAT IS THE POINT OF A SEARS GIFT CARD IF YOU CANNOT USE IT?
I WROTE TO SEARS CUSTOMER SERVICE ONLINE OVER A WEEK AGO WITH NO RESPONSE.
I AM NOT SURPRISED.
I USED TO HAVE GREAT RESPECT FOR SEARS BUT NOT ANYMORE.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Sears
SUBMIT a ticket
for Sears
WATCH videos
for Sears
More Sears Reviews and Complaints MORE reviews and complaints
for Sears

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


SISTER2COO says: (8 years ago)
 0
Sears has resolved these issues to my satisfaction. I will continue to be a loyal customer.



SISTER2COO says: (8 years ago)
 0
Sears has resolved this issue to my satisfaction and I will continue to be a loyal customer.



SISTER2COO says: (8 years ago)
 0
UPDATE: Sears has contacted me and I am satisfied with their response/resolution on my complaints. I will continue to be a loyal Sears customer.



SearsCares says: (8 years ago)
 +1
Dear SISTER2COO,


My name is Scott and I'm with the Sears Social Media Support Team. I found your post here and wanted to reach out to you to offer assistance. I'm so sorry for your fridge causing so much trouble. I know you're also disappointed and frustrated over your repair service. When we service an item, it is always Sears' goal to exceed your expectations; we've clearly let you down. We'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the fridge was purchased under and we will call you at your convenience. In addition, include your screen name (SISTER2COO) in the email so we can reference to your case.

Thank you,

Scott J.
Social Media Support Team






login with Facebook and share your reviews

More Sears reviews


More

Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team