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Sears Complaint - Sears Auto Center - Alternator
Sears Complaint

Sears Complaint


Sears Auto Center - Alternator

Sears Automotive in Waldorf, MD began work to replace the alternator on my 2001 Nissan Maxima. They've taken my car apart and are having issues putting it back together. They've had my car for two days and have to find a replacement part for something they were unable to put back on the car. I am very disappointed with the work and service.

This is the first time I've taken my car somewhere besides the dealer, and this will be the last time I trust Sears Auto Center to do anything besides change my tires, or battery. Now I will need to take my car to the dealer to ensure they have put everything back together correctly. Hopefully, there will be no issues in the future from the work Sears has done on my car.

A VERY dissatisfied customer

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bernd says: (8 years ago)
There is a reason why the "mechanics" at Sears are working there, rather than at a reputable independent shop. They left a bolt out of my alternator installation and the supposedly new alternator they installed failed after 23,000 miles. You can read about my experience by looking for recent Sears Automotive posts on this board. Do not take your vehicle to Sears.

dnasuta says: (9 years ago)
Please email details to dnasuta@searshc.com so we can handle immediately. Thanks.

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