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Sears Complaint - Sears Auto Center Fraud - Sears Auto Center Lee Blvd, NY
Sears Complaint

Sears Complaint


Sears Auto Center Fraud - Sears Auto Center Lee Blvd, NY

This review has been resolved or replied to by this company.
Fraudulent! Do NOT go to Sears auto center in Jefferson Valley, NY. We did not learn our lesson the first time (a whole other story) and took our car back to Sears for a check engine light that has been on for a while. My husband asked them to change the spark plugs and do a basic tune-up. We got a call from the Sears mechanic saying that our catalytic converter was rusted shut, so there fore could not be driven off the lot, and the car needed tons of work. So basically we were held hostage. We couldn%u2019t drive the car to get a second opinion. We ended up paying over $1000, and the check engine light came back on one day later! To add insult to injury %u2013 about one month after this debacle, we took our car to a reputable local mechanic for our check engine light and showed him the paperwork from Sears. This mechanic worked on our car and when we came to pick it up he handed us a filthy air filter. Sears had charged us for an air filter and on the paperwork documented an oil change %u2013 but they never replaced the air filter and this mechanic told us that the oil was very old and mucky, so obviously Sears didn%u2019t change the oil, either. Not to mention the engine codes that Sears had listed on our paperwork did not check out with the work they claim they did. This is FRAUD! Our mechanic also told us that there is absolutely no reason that the car could not have been driven off the lot because of a catalytic converter being rusted on. We were manipulated and forced to do business with Sears %u2013 NEVER AGAIN!

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SearsCares says: (5 years ago)
My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to you on this issue to offer our assistance. I can see how frustrating it is to be charged a substantial amount for the repair of vehicle. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the work order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (fenzie243) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support

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