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Sears Complaint - Sears Brand New Washing Machine??? - Maytag
Sears Complaint

Sears Complaint


Sears Brand New Washing Machine??? - Maytag

I bought a Maytag washer /dryer a little over a year ago (one year warranty), last week the washer started to get very loud during the spin cycle so I called Sears to do a maintenance service. The service man checked the machine and before giving me his findings he called Sears to check on my warranty. After the call he announced, I have bad news...the machine will cost $1600 to fix. I should point out that $1600 is more then the cost of both machines when I bought them. I took this to mean I should go back to Sears and buy a new Machine. I have two small children and buying a new machine every year does not fit into my budget. With that said you can imagine that dirty clothes are pling up fast. My question is this, how does a brand new machine (because to me a 1 year machine is still brand new) fail so miserably. Does Sears and Maytag think the public will continue on this path. The competition is out there. I know for myself, after this experience you will never see me darken the doorway of Sears again. I will also go out of my way to let my friends and family know that Sears and Sears products are a joke. You fooled me once shame on you, fool me twice, I dont think so.

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SearsCares says: (7 years ago)
Dear pmcginley,

My name is Stephanie L. and I am part of the Sears Social Media Escalations team. We just come across your post and would like to apologize for the frustrations surrounding your Maytag washing machine. We understand your concern with the diagnosis from the repair technician; we would like to look further into this on your behalf. We also understand your concern with the amount it will be to repair the item. We do value you as a Sears customer and would like to go over the options we have to assist in this matter. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your washing machine was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name “pmcginley” you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support

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