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Sears Complaint - Sears Broken Dryer - Kenmore elite dryer
Sears Complaint

Sears Complaint


Sears Broken Dryer - Kenmore elite dryer

This review has been resolved or replied to by this company.
On Oct 4 I called about my dryer not drying and beeping all the time. I was given an appointment of Oct 12. The repair man arrived and said he had to order a new part. On Nov the 4th I called because I had not heard anything. They stated that someone was coming on Nov 8. No one showed up and I had taken the day off from work. | called again and they came on Fri Nov 16 to replace the part. The problem was not solved though the dryer did dry my clothes.

On Nov 30 I called again and was directed to Ken's Appliances to which I was told they had to order another part. It is now Jan 2 and now one has contacted me for a date to come fix the dryer.

My warranty ends sometime this week and I am really upset. I never had a problem when Sears had their own technicians and did source out the repairs.

Brenda Dooley

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SearsCares says: (6 years ago)

I'm sorry for any inconvenience and frustration you’ve encountered with your dryer repair or our service. My name is Brian H. and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. At your convenience please contact our office via email at SMAdvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (BrendaDooley) in the email so we can reference your post. Again, we’re sorry for any trouble we have caused and we hope to speak with you soon.

Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support

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