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Sears Complaint - Sears Craftsman lawn mower repair
Sears Complaint

Sears Complaint


Sears Craftsman lawn mower repair

After I had a very expensive simple repair on my lawn mower, tech broke a belt in process.....he gave me a list of parts and estimate for that and clutch (wasn't previously broken either) ...I didn't have it in my budget right then but told him Id let him know..called a week later.. NON ENGLISH SPEAKING idiot in Paraguay, scheduled an extra service call after I explained 20 times Not too because I just needed to order parts, etc. guy shows up and Sears wants an extra 96 dollars for service call DUE to non english customer "service".....WILL NEVER USE THEM AGAIN OR SHOP THERE AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!

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SearsCares says: (6 years ago)
Dear hbgray,

My name is Stephanie L. and I am part of the Sears Social Media Escalations team. Please accept our apologies for the poor repair service you have received, we understand how disappointed you must have been when it was realized some parts were nonfunctioning after the repair. We can look into this. We are especially sorry for the poor customer service you received when trying to order your parts, the service that was set up should have never happened. We would like to contact you and speak to you further about this experience. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the lawn mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name hbgray, you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support

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