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Sears Complaint - Sears Kenmore HE2 washer - Kenmore Front Loading Washer
Sears Complaint

Sears Complaint


Sears Kenmore HE2 washer - Kenmore Front Loading Washer

In November 2006 we purchased a new enrgy efficient HE2 kenmore wahser. Since then I have paid over $500 to have the washer repaired for the same defect,F24 a broken heat sensor wire. This has happened on 3 seperate occasions. The last time I complained and told I would be contacted the next day by customer serviceto discuss a refund. Sears has not contacted me yet. I grew up with my family buying Sears. I have bought Sears my whole life. I would never touch another Sears product since it is clear they no longer care about their quality or customers. I would recommend the Kenmore HE2 wahser only if you are happy constantly paying for the same repair and rewarding a company for poor engineering and poor design and poor customer service.

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SearsCares says: (8 years ago)
Dear con1blou,
I want to apologize for the poor service you have received while trying to have your washer repaired. From your post I can see that this has been a source of great frustration for you and we would very much like to assist. Sears prides itself on making sure our valued customers are satisfied with our services and it appears we have not met that goal here.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (con1blou) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support

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