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Sears Complaint - Sears Kenmore Pro Duel Fuel Range dangerous. Catches Fire! - Kenmore Pro Dual Fuel Range
Sears Complaint

Sears Complaint


Sears Kenmore Pro Duel Fuel Range dangerous. Catches Fire! - Kenmore Pro Dual Fuel Range

We purchased a 30" Dual Fuel Kenmore Pro Range a few years ago. About two months ago the range started smelling (electrical) funny. The only thing we were using the range for was boiling some water on one of the burners. After ten minutes or so, the range gave off some loud electrical sapping noises and actually caught fire on the rear right side. We weren't able to get into the unit to actually put out the flames but we moved the stove out from it's sopt in the cabinets. The flames burned themselves out. I immediately called Sears to report the incident and was advised that a repairman couldn't come for three weeks. I made the appointment but needing our range, I took the back off and found that a motor attached to a fan had caught fire. I removed the unit and ordered a new one and cancelled the appointment with service. The part arrived in reasonable time but was damaged in shipping because the part had no packing material in the box to protect it. We called Sears... got an RA and returned the part. We were also assured that they were sending the new part that day. It's been over two weeks and all we get is the run around when we inquirer about when we can expect to get the part. The lessons here? Don't buy Sears products if you need service.

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SearsCares says: (6 years ago)
To jlks99,
I'm sorry for any inconvenience and frustration you’ve encountered with your AC Unit. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist. At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the AC Unit was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (jlks99) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support

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