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Sears Complaint - Sears Repair - samsung
Sears Complaint

Sears Complaint


Sears Repair - samsung

I purchased a Samsung refigerater from Sears . While still under warrenty the water despenser continues to leak even after 3 visits from Sears repair. Since we had the refigerator we had to place rags and other absorbent material to stop the water dripping on a antique wood floor. We are not happy that the leak continues to destroy our antique floor..

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SearsCares says: (7 years ago)
Dear ododem,
I want to apologize for all the trouble you have had with getting your Samsung refrigerator repaired. I can see from your post that this has been a very frustrating experience and that it has yet to be resolved. I know that your time is valuable and I can certainly understand your upset at having three separate service trips and the unit is still leaking. We would very much like to speak with you regarding your refrigerator repair to see what might be done to resolve the situation and keep water off your antique floors. At your convenience please contact our office via email at smsupport@searshc.com and a personal case manager will contact you directly. In the email, please provide a contact phone number, the phone number the refrigerator is being serviced under (if different than the contact phone number), and please do include your user name (ododem) for reference to your issue. Again, we are very sorry for any inconvenience and thank you for the opportunity to assist you with this issue.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support

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