Sears Complaint

Sears Complaint


Sears Repair and Parts Refund Policy - TREADMILL REPAIR

After paying for a mechanic to estimate what it would take to repair my treadmill, I waited three weeks to find the main part I needed was no longer made. I found out by calling to follow up. At that time I was refunded to any parts I had purchased ahead of time but after being promised a full refund including the $95 fee for the estimate, suddenly was told that is non refundable. I am never using them again unless we come clean. Why make a promise and take it back. I had to dispose of my broken treadmill and buy a new one at Dick's instead of Sears . They could have given me money toward a new one. Anything. but nothing. Very bad service if you ask me.

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